CyberTec
Title: Junior QA
Location: Louisville, Kentucky (Hybrid)
Full Time Only
USC , GC Only
What you will be doing:
• Perform first and second level technical support in a fast-paced environment.
• Returns calls from customers promptly and responds to user inquiries with an appropriate level of urgency based on documented SLAs.
• ssists customers with installs, upgrades and configuration issues performing as a subject matter expert on all SW/HW products.
• Creates and updates support tickets daily using Freshdesk system. Monitors and escalates issues as needed and owns the issue through resolution or closure.
• Demonstrates proactive and solution-oriented problem-solving skills with a strong customer focus.
• Develops strong partnerships with customers, resellers, team members, and other technical groups.
• Participates in on-call rotation to provide after-hours support (once every 2 weeks).
What skills & experience you'll bring to us:
Required:
• Previous experience in an IT/Desktop support environment to include supporting proprietary software/applications.
• bility to communicate professionally and effectively in oral and written format.
• Well organized, logical thinker, possessing great attention to detail.
• Must learn software and hardware very quickly.
• Team player with the ability to multi-task and self-direct.
• bility to work effectively with personnel in remote locations.
• Must be self-motivated with the ability to manage multiple projects simultaneously.
• Must have sufficient knowledge and experience supporting PC/LAN networked environments (Knowledge of TCP/IP and UDP networking protocols).
• ssist with the configuration and staging of systems.
• Carry out inspections and repairs of hardware.
Desired:
• Prior experience with restaurant/hospitality POS systems. Restaurant operations experience.
• Knowledge or abilities with SQL (ability to write simple queries or scripts).
• College degree or relevant technical certifications (MCDST, Support Centre Analyst or ITIL).
What the role is:
• Full-time, salaried position
• Regular M-F business hours
• Based out of our Louisville, Kentucky headquarters, HYBRID (3 days on-site).
• Minimal travel required annually for Company On-sites and meetings
What we offer:
• Competitive salary based on qualifications
• Performance based incentives
• Competitive benefits including medical, dental, vision and more!
• 401(k) with company match
• Company-paid short-term disability and group life insurance
• Casual work environment
• Dog friendly environment
• Great company culture
Thanks & regards
Madhuri Singh
Sr Technical Recruiter
Cell: 571-463-1644
Email:
Cybertec, Inc.
11710 Plaza America Drive
Suite #2000, Reston, VA 20190
Location: Louisville, Kentucky (Hybrid)
Full Time Only
USC , GC Only
What you will be doing:
• Perform first and second level technical support in a fast-paced environment.
• Returns calls from customers promptly and responds to user inquiries with an appropriate level of urgency based on documented SLAs.
• ssists customers with installs, upgrades and configuration issues performing as a subject matter expert on all SW/HW products.
• Creates and updates support tickets daily using Freshdesk system. Monitors and escalates issues as needed and owns the issue through resolution or closure.
• Demonstrates proactive and solution-oriented problem-solving skills with a strong customer focus.
• Develops strong partnerships with customers, resellers, team members, and other technical groups.
• Participates in on-call rotation to provide after-hours support (once every 2 weeks).
What skills & experience you'll bring to us:
Required:
• Previous experience in an IT/Desktop support environment to include supporting proprietary software/applications.
• bility to communicate professionally and effectively in oral and written format.
• Well organized, logical thinker, possessing great attention to detail.
• Must learn software and hardware very quickly.
• Team player with the ability to multi-task and self-direct.
• bility to work effectively with personnel in remote locations.
• Must be self-motivated with the ability to manage multiple projects simultaneously.
• Must have sufficient knowledge and experience supporting PC/LAN networked environments (Knowledge of TCP/IP and UDP networking protocols).
• ssist with the configuration and staging of systems.
• Carry out inspections and repairs of hardware.
Desired:
• Prior experience with restaurant/hospitality POS systems. Restaurant operations experience.
• Knowledge or abilities with SQL (ability to write simple queries or scripts).
• College degree or relevant technical certifications (MCDST, Support Centre Analyst or ITIL).
What the role is:
• Full-time, salaried position
• Regular M-F business hours
• Based out of our Louisville, Kentucky headquarters, HYBRID (3 days on-site).
• Minimal travel required annually for Company On-sites and meetings
What we offer:
• Competitive salary based on qualifications
• Performance based incentives
• Competitive benefits including medical, dental, vision and more!
• 401(k) with company match
• Company-paid short-term disability and group life insurance
• Casual work environment
• Dog friendly environment
• Great company culture
Thanks & regards
Madhuri Singh
Sr Technical Recruiter
Cell: 571-463-1644
Email:
Cybertec, Inc.
11710 Plaza America Drive
Suite #2000, Reston, VA 20190