Macpower Digital Assets Edge
Job Summary:
- Troubleshoot and administer network infrastructure including LAN, WAN, and wireless systems.
- Manage Cisco Layer 2 & Layer 3 routing, Cisco wireless networks, Cisco PBX administration, and Cisco standard protocols.
- Support IT cabling, infrastructure planning, and design including cable patching, switch configuration, port enable/disable, and network traffic analysis.
- Configure and troubleshoot TCP/IP, DHCP, subnetting, VLAN, and POE.
- Utilize packet capturing tools such as WireShark for network analysis.
- Perform network maintenance, support, and refresh activities.
- Provide smart hands support for remote teams and third-party vendor management for issue escalation and resolution.
- Manage data center infrastructure including power, UPS, HVAC, and cabling.
- Install and troubleshoot server room hardware components such as rack servers, fiber, switches, disk drives, and memory.
- dminister Windows Server operating systems including Windows Server 2016, monitoring, troubleshooting, and parts swaps/repair.
- Configure and manage DHCP, DNS, print servers, file shares, and Microsoft SCCM.
- Support hardware for servers, data backup libraries, and SAN/NAS systems.
- Maintain and refresh server, storage, and backup systems including rackmount installation and configuration.
- pply Windows Server 2012/2016 policy and security management.
- Provide first-level support for business and plant floor applications, managing issue escalation to subject matter experts.
- Troubleshoot and support manufacturing systems including GALC, AER creation, PTCS, ANDON, and PLC.
- Perform outage and problem management with strong troubleshooting and root cause analysis skills.
- Deliver exceptional customer service and work efficiently under pressure in critical plant floor situations.
- Maintain on-call availability 24x7 and work flexible hours including overtime.
- Lift up to 50 lbs and access IT equipment via ladders and staircases.
- Travel to client sites within the US for short-term support.
- Exhibit strong teamwork, professional demeanor, and ethical standards.
- Communicate effectively in written and oral formats.
- Utilize remote control tools for off-site support.
- Support various manufacturing computer systems and Windows Active Directory configurations.
- Follow change management processes.
- Tier 3 IT Infrastructure Engineer responsible for troubleshooting, configuration, database administration, and repair of server, network, infrastructure, data center, email, and file shares.
- Deploy solutions to complex technical problems and serve as the go-to expert for infrastructure, cloud, network, and data center operations.
- Perform high-end administration tasks and lead technical teams.
- Detect root causes of issues and develop new features using advanced technological support.
- Work alongside chief engineers responsible for product and service design.
- 7+ years of experience in network switching (LAN technology).
- Cisco Certified - CCNA.
- Experience in network troubleshooting and administration including Cisco Layer 2 & Layer 3 routing, Cisco wireless networks, and Cisco PBX administration.
- Expertise in packet capturing tools such as WireShark.
- Experience installing and troubleshooting server room hardware components such as rack servers, fiber, switches, disk drives, and memory.
- dministration of Windows Server operating systems including Windows Server 2016, monitoring, troubleshooting, and parts swaps/repair.
- Experience supporting hardware for servers, data backup libraries, and SAN/NAS systems.
- Proficiency in remote control tools and off-site support.