A.B. Data
Key ResponsibilitiesProvide Tier 2 technical support for desktops, laptops, mobile devices, printers, and network connectivity.Troubleshoot and resolve software, hardware, and system-related issues escalated from Tier 1.Mentor and coach help desk staff to improve technical skills and customer service.Maintain and update knowledge base articles for recurring issues.Collaborate with other IT teams on system upgrades, rollouts, and special projects.Identify recurring problems and recommend long-term solutions.Assist with onboarding new team members.Qualifications3+ years in IT support.Strong troubleshooting skills across Windows and mobile operating systems.Strong familiarity with Active Directory, Azure Entra, O365, VPNs, and remote desktop tools.Excellent communication and self-starter.Experience with ticketing systems.Customer-focused mindset with a knack for problem-solving.Experience in scripting or automation to improve support processes.Education/CertificationMinimum of Associates already obtained, IT ProfessionalCertification (At least one and working toward obtaining others):Microsoft, CompTIA, ITIL, CISSP, CCNP. PMPSalary Range: $26.00-$36.00/hr Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.