Capitol Federal Savings Bank
Reg E Resolution Specialist
Capitol Federal Savings Bank, Topeka, Kansas, United States, 66652
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Reg E Resolution Specialist
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Reg E Resolution Specialist
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Capitol Federal Savings Bank Role
Primary purpose of this position is to research and resolve electronic fund transfer (EFT) dispute claims. Critical thinking required to decipher the proper course of action for various claim types with consideration for network rules and customer type. Accurate analysis of the reported error and processing of the dispute is critical to minimalize loses for the institution and its customers. Investigate disputes to make determinations of EFT errors involving research through various channels available; complete follow-up calls to customers, merchants, and branch personnel as necessary. Adhere to all rules of various payment networks when recovering funds, requesting documentation from merchants, and resolving issues within the applicable networks to minimize/control liability or loss for the bank. Maintain current knowledge of Regulation E and applicable Regulation Z guidelines. Create and post journals to/from general ledgers and customer accounts on a daily basis; responsible for ensuring end-of-day totals balance to maintain accuracy; print/scan/mail customer correspondence daily. Provide customer service regarding various customer questions or issues with EFT disputes; assist branch personnel with questions regarding the investigation process. Monitor open EFT disputes for timeline requirements regarding provisional credits and completion of the investigation. Perform other duties as assigned. Participate in proactive team efforts to achieve departmental and company goals. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Must comply with current applicable laws, regulations and bank policies and procedures.
Job Description
Role
Primary purpose of this position is to research and resolve electronic fund transfer (EFT) dispute claims. Critical thinking required to decipher the proper course of action for various claim types with consideration for network rules and customer type. Accurate analysis of the reported error and processing of the dispute is critical to minimalize loses for the institution and its customers.
Essential Duties & Responsibilities
Investigate disputes to make determinations of EFT errors involving research through various channels available; complete follow-up calls to customers, merchants, and branch personnel as necessary. Adhere to all rules of various payment networks when recovering funds, requesting documentation from merchants, and resolving issues within the applicable networks to minimize/control liability or loss for the bank. Maintain current knowledge of Regulation E and applicable Regulation Z guidelines. Create and post journals to/from general ledgers and customer accounts on a daily basis; responsible for ensuring end-of-day totals balance to maintain accuracy; print/scan/mail customer correspondence daily. Provide customer service regarding various customer questions or issues with EFT disputes; assist branch personnel with questions regarding the investigation process. Monitor open EFT disputes for timeline requirements regarding provisional credits and completion of the investigation. Perform other duties as assigned. Participate in proactive team efforts to achieve departmental and company goals. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Must comply with current applicable laws, regulations and bank policies and procedures.
Experience
A minimum of one year up to three years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
High school degree or equivalent. Valid drivers license is required.
Skills
Working knowledge of financial institutions overall policies and procedures and specifically the internal operating policies and procedures of the Reg E Resolution department. Ability to use database, spreadsheet, word processing, and dispute software suites to record and maintain records, with customer contact as necessary via form correspondence. Ability to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow VISA, NACHA, and ATM network regulations and comply with Federal Reserve Bank Regulation E and Regulation Z to limit potential liability for the Bank and ensure customer errors are resolved. Courtesy, tact and diplomacy are essential elements of the job. Work involves personal contact with others both inside and outside the organization. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Excellent verbal and written skills are essential. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
CapFed is an equal opportunity employer.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
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Reg E Resolution Specialist
role at
Capitol Federal Savings Bank 1 day ago Be among the first 25 applicants Join to apply for the
Reg E Resolution Specialist
role at
Capitol Federal Savings Bank Role
Primary purpose of this position is to research and resolve electronic fund transfer (EFT) dispute claims. Critical thinking required to decipher the proper course of action for various claim types with consideration for network rules and customer type. Accurate analysis of the reported error and processing of the dispute is critical to minimalize loses for the institution and its customers. Investigate disputes to make determinations of EFT errors involving research through various channels available; complete follow-up calls to customers, merchants, and branch personnel as necessary. Adhere to all rules of various payment networks when recovering funds, requesting documentation from merchants, and resolving issues within the applicable networks to minimize/control liability or loss for the bank. Maintain current knowledge of Regulation E and applicable Regulation Z guidelines. Create and post journals to/from general ledgers and customer accounts on a daily basis; responsible for ensuring end-of-day totals balance to maintain accuracy; print/scan/mail customer correspondence daily. Provide customer service regarding various customer questions or issues with EFT disputes; assist branch personnel with questions regarding the investigation process. Monitor open EFT disputes for timeline requirements regarding provisional credits and completion of the investigation. Perform other duties as assigned. Participate in proactive team efforts to achieve departmental and company goals. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Must comply with current applicable laws, regulations and bank policies and procedures.
Job Description
Role
Primary purpose of this position is to research and resolve electronic fund transfer (EFT) dispute claims. Critical thinking required to decipher the proper course of action for various claim types with consideration for network rules and customer type. Accurate analysis of the reported error and processing of the dispute is critical to minimalize loses for the institution and its customers.
Essential Duties & Responsibilities
Investigate disputes to make determinations of EFT errors involving research through various channels available; complete follow-up calls to customers, merchants, and branch personnel as necessary. Adhere to all rules of various payment networks when recovering funds, requesting documentation from merchants, and resolving issues within the applicable networks to minimize/control liability or loss for the bank. Maintain current knowledge of Regulation E and applicable Regulation Z guidelines. Create and post journals to/from general ledgers and customer accounts on a daily basis; responsible for ensuring end-of-day totals balance to maintain accuracy; print/scan/mail customer correspondence daily. Provide customer service regarding various customer questions or issues with EFT disputes; assist branch personnel with questions regarding the investigation process. Monitor open EFT disputes for timeline requirements regarding provisional credits and completion of the investigation. Perform other duties as assigned. Participate in proactive team efforts to achieve departmental and company goals. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Must comply with current applicable laws, regulations and bank policies and procedures.
Experience
A minimum of one year up to three years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
High school degree or equivalent. Valid drivers license is required.
Skills
Working knowledge of financial institutions overall policies and procedures and specifically the internal operating policies and procedures of the Reg E Resolution department. Ability to use database, spreadsheet, word processing, and dispute software suites to record and maintain records, with customer contact as necessary via form correspondence. Ability to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow VISA, NACHA, and ATM network regulations and comply with Federal Reserve Bank Regulation E and Regulation Z to limit potential liability for the Bank and ensure customer errors are resolved. Courtesy, tact and diplomacy are essential elements of the job. Work involves personal contact with others both inside and outside the organization. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Excellent verbal and written skills are essential. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
CapFed is an equal opportunity employer.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Banking Referrals increase your chances of interviewing at Capitol Federal Savings Bank by 2x Get notified about new Resolution Specialist jobs in
Topeka, KS . Topeka, KS $50,000.00-$55,000.00 1 month ago Business and Contract Services Coordinator
Language and Culture Liaison Student Hourly
Lawrence, KS $46,000.00-$48,000.00 1 week ago Military-Affiliated Student Specialist (VA Work Study)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr