Hays Recruitment
Desktop Support
Your new company
Join a dynamic and fast-paced organization that values innovation, collaboration, and exceptional service. Our client is a leader in their industry, committed to providing top-tier technical support to internal teams across multiple office locations. This is an on-site role offering hands-on experience in a professional and engaging environment.
Your new role
As a Desktop Support Specialist, you'll be the go-to expert for resolving hardware, software, and network-related issues. Reporting directly to the IT Support Manager, you'll support PCs, phones, AV equipment, IT peripherals, and office infrastructure. You'll also play a key role in events, conferences, and special projects, ensuring seamless technical operations both on-site and off-site.
Key Responsibilities •Provide technical support for PCs, phones, IT peripherals, and office infrastructure •Document work thoroughly using the IT incident ticketing system •Respond to escalated incidents from IT Technicians or the Service Desk •Support events, conferences, and meetings with AV and IT setup •Assist with office administration and IT-related projects •Collaborate with internal IT teams on initiatives •Respond to outages involving power, HVAC, and network systems •Participate in special projects and perform additional duties as assigned
What you'll need to succeed 3+ years in a corporate IT support role Proficiency in Microsoft Windows 10 and Office Suite (Outlook, Word) Experience with Cisco VoIP systems and voicemail Familiarity with Zoom, Microsoft Teams, and mobile OS (Apple & Android) Ability to configure and support printers and multifunction devices Experience with ServiceNow or similar incident management tool Strong network troubleshooting skills General knowledge of server/network room operations AV equipment support experience Excellent customer service and problem-solving skills Strong written and verbal communication Willingness to travel and work independently across locations Ability to lift and move equipment up to 50 lbs. On-site availability required Bachelor's degree in a relevant field IT certifications such as ITIL Foundations, CompTIA A+, or equivalent experience
What you'll get in return •Opportunity to work in a collaborative and tech-forward environment •Exposure to diverse IT systems and infrastructure •Professional development through hands-on experience and special projects •Competitive compensation and benefits package •A role that offers variety, autonomy, and impact
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Your new company
Join a dynamic and fast-paced organization that values innovation, collaboration, and exceptional service. Our client is a leader in their industry, committed to providing top-tier technical support to internal teams across multiple office locations. This is an on-site role offering hands-on experience in a professional and engaging environment.
Your new role
As a Desktop Support Specialist, you'll be the go-to expert for resolving hardware, software, and network-related issues. Reporting directly to the IT Support Manager, you'll support PCs, phones, AV equipment, IT peripherals, and office infrastructure. You'll also play a key role in events, conferences, and special projects, ensuring seamless technical operations both on-site and off-site.
Key Responsibilities •Provide technical support for PCs, phones, IT peripherals, and office infrastructure •Document work thoroughly using the IT incident ticketing system •Respond to escalated incidents from IT Technicians or the Service Desk •Support events, conferences, and meetings with AV and IT setup •Assist with office administration and IT-related projects •Collaborate with internal IT teams on initiatives •Respond to outages involving power, HVAC, and network systems •Participate in special projects and perform additional duties as assigned
What you'll need to succeed 3+ years in a corporate IT support role Proficiency in Microsoft Windows 10 and Office Suite (Outlook, Word) Experience with Cisco VoIP systems and voicemail Familiarity with Zoom, Microsoft Teams, and mobile OS (Apple & Android) Ability to configure and support printers and multifunction devices Experience with ServiceNow or similar incident management tool Strong network troubleshooting skills General knowledge of server/network room operations AV equipment support experience Excellent customer service and problem-solving skills Strong written and verbal communication Willingness to travel and work independently across locations Ability to lift and move equipment up to 50 lbs. On-site availability required Bachelor's degree in a relevant field IT certifications such as ITIL Foundations, CompTIA A+, or equivalent experience
What you'll get in return •Opportunity to work in a collaborative and tech-forward environment •Exposure to diverse IT systems and infrastructure •Professional development through hands-on experience and special projects •Competitive compensation and benefits package •A role that offers variety, autonomy, and impact
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.