Community Health System
Job Summary
The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction.
Essential Functions
* Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners. * Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care. * Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals. * Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices. * Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery. * Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team. * Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction. * Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration. * Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment. * Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements. * Performs other duties as assigned. * Complies with all policies and standards.
Qualifications
* Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred * 4-6 years of experience in healthcare practice management, physician practice operations, or medical office administration required * 2-4 years of leadership experience, including staff supervision, budgeting, and revenue cycle management required * Experience with Athena, HIM, or other practice management systems preferred
Knowledge, Skills and Abilities
* Strong knowledge of medical practice operations, revenue cycle management, and financial reporting. * Experience with provider scheduling, patient flow optimization, and operational efficiency. * Ability to analyze financial reports, productivity metrics, and collection data to drive decision-making. * Strong leadership skills, with the ability to supervise, coach, and develop clinical and administrative staff. * Excellent problem-solving, organizational, and communication skills for collaboration with hospital departments and corporate teams. * Proficiency in electronic health records (EHR), practice management systems, and healthcare IT platforms. * Understanding of insurance reimbursement, billing regulations, and patient financial policies.
Licenses and Certifications
* Certification in Medical Practice Management (e.g., CMPE - Certified Medical Practice Executive) preferred
The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction.
Essential Functions
* Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners. * Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care. * Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals. * Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices. * Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery. * Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team. * Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction. * Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration. * Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment. * Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements. * Performs other duties as assigned. * Complies with all policies and standards.
Qualifications
* Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred * 4-6 years of experience in healthcare practice management, physician practice operations, or medical office administration required * 2-4 years of leadership experience, including staff supervision, budgeting, and revenue cycle management required * Experience with Athena, HIM, or other practice management systems preferred
Knowledge, Skills and Abilities
* Strong knowledge of medical practice operations, revenue cycle management, and financial reporting. * Experience with provider scheduling, patient flow optimization, and operational efficiency. * Ability to analyze financial reports, productivity metrics, and collection data to drive decision-making. * Strong leadership skills, with the ability to supervise, coach, and develop clinical and administrative staff. * Excellent problem-solving, organizational, and communication skills for collaboration with hospital departments and corporate teams. * Proficiency in electronic health records (EHR), practice management systems, and healthcare IT platforms. * Understanding of insurance reimbursement, billing regulations, and patient financial policies.
Licenses and Certifications
* Certification in Medical Practice Management (e.g., CMPE - Certified Medical Practice Executive) preferred