Nutramax Laboratories
Job Description
Job Description Description:
Nutramax desires to provide a drug-free, healthful, and safe workplace. We hold a zero-tolerance policy for drug use. Employment is contingent upon successfully passing a preemployment background check, drug screen (subject to applicable law) and reading comprehension test.
Hours: Monday - Friday 8:30am - 5:00pm.
Summary of the Position: As an Inside Sales Representative, you will play a crucial role in driving revenue growth for Nutramax. Your primary responsibilities will include top-of-funnel lead qualification and management, customer management, outside sales support, and maintaining a strong customer service orientation. You will be an integral part of our sales team, working closely with both customers and outside sales personnel at all levels to ensure a seamless sales process and exceptional customer experiences. Responsibilities: · Develop and maintain relationships with veterinary clinics via phone, email, and virtual meetings. · Understand customer needs and pain points to recommend suitable products or services. · Distribute sales and marketing materials in coordination with marketing and outside sales. · Identify opportunities to cross-sell or upsell additional products or services to existing customers. · Maintain a sales pipeline in the CRM system to meet funnel KPIs. · Support outside sales by managing customer inquiries, enhancing client relationships, and driving clinic interest to generate high potential leads for the sales team. · Work closely with marketing teams to align messaging and promotional efforts with customer needs. · Execute marketing campaigns, special offers, and promotions to generate interest and sales. · Maintain accurate records of customer interactions, sales progress, contact and clinic information. · Develop and execute strategies to increase customer lifetime value and reduce churn. · Utilize various lead generation sources to identify and qualify potential customers. · Use outbound channels to initiate contact with leads and assess their needs and buying potential. · Nurture leads through follow-up communication and convert them into sales opportunities. · Maintain accurate records of lead interactions and progression in the CRM system. · Comply with privacy policy and ensure ethical and legal sales practices. · Ensure all customer interactions reflect the highest level of professionalism and customer-centricity. · Resolve customer complaints or issues promptly and effectively. · Continuously seek ways to enhance the customer experience and build long-term relationships · Must be able to effectively communicate with other departments and function within a team environment. · Regular attendance is required · Perform other assigned duties as may be required within meeting company objectives Minimum Requirements:
· Goal-oriented with a passion for inside sales, seeks out feedback and thrives in a culture of accountability. · Core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving. · Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers. · The ability to develop strong professional relationships in a dynamic and challenging environment. · Demonstrated digital acumen and proficiency in CRM software and Microsoft Office Suite. · Ability to work independently and as part of a cross functional team. · Excellent interpersonal and communication skills. Education and Experience:
· Bachelor’s degree with minimum of 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent. · Experience in Veterinary or Human Health Sciences preferred.
Supervisory Responsibilities:
None.
Requirements:
Job Description Description:
Nutramax desires to provide a drug-free, healthful, and safe workplace. We hold a zero-tolerance policy for drug use. Employment is contingent upon successfully passing a preemployment background check, drug screen (subject to applicable law) and reading comprehension test.
Hours: Monday - Friday 8:30am - 5:00pm.
Summary of the Position: As an Inside Sales Representative, you will play a crucial role in driving revenue growth for Nutramax. Your primary responsibilities will include top-of-funnel lead qualification and management, customer management, outside sales support, and maintaining a strong customer service orientation. You will be an integral part of our sales team, working closely with both customers and outside sales personnel at all levels to ensure a seamless sales process and exceptional customer experiences. Responsibilities: · Develop and maintain relationships with veterinary clinics via phone, email, and virtual meetings. · Understand customer needs and pain points to recommend suitable products or services. · Distribute sales and marketing materials in coordination with marketing and outside sales. · Identify opportunities to cross-sell or upsell additional products or services to existing customers. · Maintain a sales pipeline in the CRM system to meet funnel KPIs. · Support outside sales by managing customer inquiries, enhancing client relationships, and driving clinic interest to generate high potential leads for the sales team. · Work closely with marketing teams to align messaging and promotional efforts with customer needs. · Execute marketing campaigns, special offers, and promotions to generate interest and sales. · Maintain accurate records of customer interactions, sales progress, contact and clinic information. · Develop and execute strategies to increase customer lifetime value and reduce churn. · Utilize various lead generation sources to identify and qualify potential customers. · Use outbound channels to initiate contact with leads and assess their needs and buying potential. · Nurture leads through follow-up communication and convert them into sales opportunities. · Maintain accurate records of lead interactions and progression in the CRM system. · Comply with privacy policy and ensure ethical and legal sales practices. · Ensure all customer interactions reflect the highest level of professionalism and customer-centricity. · Resolve customer complaints or issues promptly and effectively. · Continuously seek ways to enhance the customer experience and build long-term relationships · Must be able to effectively communicate with other departments and function within a team environment. · Regular attendance is required · Perform other assigned duties as may be required within meeting company objectives Minimum Requirements:
· Goal-oriented with a passion for inside sales, seeks out feedback and thrives in a culture of accountability. · Core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving. · Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers. · The ability to develop strong professional relationships in a dynamic and challenging environment. · Demonstrated digital acumen and proficiency in CRM software and Microsoft Office Suite. · Ability to work independently and as part of a cross functional team. · Excellent interpersonal and communication skills. Education and Experience:
· Bachelor’s degree with minimum of 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent. · Experience in Veterinary or Human Health Sciences preferred.
Supervisory Responsibilities:
None.
Requirements: