Sr Digital Experience Manager

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Sr Digital Experience Manager

Apply locations San Francisco, CA time type Full time posted on Posted 30+ Days Ago job requisition id R0006991

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club !

About the Role

We are looking for a strategic, results-driven Sr Digital Experience Manager to help shape and lead our customer engagement initiatives across our digital banking platform. This role is critical in enhancing digital customer engagement, increasing customer lifetime value, products per customer, and delivering seamless, engaging, and personalized experiences across digital channels.
In this cross-functional leadership role, you’ll partner with business, product, technology, marketing, customer service, operations, legal, and compliance teams to deliver measurable improvements in digital engagement, customer satisfaction, and revenue. You will use data-driven insights to identify opportunities, drive high-impact initiatives, and scale innovative digital capabilities that align with both member needs and LendingClub’s growth objectives.

What You'll Do

• Execute the digital engagement strategy to increase app downloads, activation, cross-sell conversions, and customer lifetime value
• Collaborate with Marketing and Product teams to align and prioritize personalized product placements and cross-sell offers across digital touchpoints
• Lead the planning and execution of digital marketing placements using data-driven insights to drive financial benefit for both the customer and LendingClub
• Develop testing strategies (e.g., test/control groups), establish placement rules, and optimize offer surfacing to maximize engagement and revenue generation
• Contribute to the design and execution of large-scale digital experience improvements, such as digital alerts, app functionality, and self-service capabilities
• Leverage customer insights, behavioral data, and operational metrics to identify and address friction points across digital and human-assisted channels.
• Champion end-to-end journey improvements, ensuring all touchpoints are intuitive, responsive, and aligned with customer expectations
• Define and track KPIs for digital engagement, product usage, and customer behavior
• Report on program effectiveness and make recommendations to executive leadership
• Work closely with Legal and Compliance teams to ensure digital experiences are compliant and meet regulatory standards
• Lead key stakeholder forums, presenting data-backed business cases and influencing strategic direction

About You

• 6+ years of experience in digital product management, customer experience, or digital marketing within financial services
• Bachelor’s degree or higher; or equivalent work experience
• Strong background in customer engagement, digital growth strategies, and cross-functional project management
• Proven experience leading complex initiatives with measurable business impact
• Deep understanding of customer behavior in digital environments, with a track record of using data to drive decisions
• Experience working in a highly regulated industry and navigating compliance requirements
• Strong analytical mindset with proficiency in project management, marketing or existing customer management
• Excellent communication and storytelling skills; able to clearly articulate complex topics to both technical and non-technical audiences
• Nimble and adaptable; thrives in a fast-paced, dynamic environment.
• Passion for delivering outstanding customer experiences and measurable business outcomes

Work Location

San Francisco

The above locations are eligible offices for this role.The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered.LendingClub offers relocation, based on actual job level.

Time Zone Requirements

Primarily PT

While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

Monthly/quarterly/as needed travel to LendingClub offices and/or other locations, as needed.

Compensation

The target base salary range for this position is 157,000-175,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at

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At LendingClub, we’re helping millions of Americans take control of their financial lives. We help people with respect and fairness, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help put millions of Americans on a path to financial success.

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