Platform Solutions - Vice President, Payments & Reconciliation, ACH Lead - Wilmi

Platform Solutions - Vice President, Payments & Reconciliation, ACH Lead - Wilmington, DE / Richardson, TX / Draper, UT

Pay Competitive

Employment type Full-Time

Job Description

Req#: 108910

JOB SUMMARY: Experienced operations leader supporting the design, delivery and management of our support / back office Operations within the Consumer Digital Finance team. Extensive experience in all aspects of customer servicing, including payment issue remediation, ledger reconciliations, exception handling, regulatory inquiries, account updates, and special handling cases, all with the ability to design and deliver world class servicing experiences. In this role, the candidate will be required to collaborate with technology and process engineering teams to design best in class customer experiences as well as the underlying agent facing and customer facing systems that deliver these experiences.

JOB DUTIES (as provided in the questionnaire):

• Direct management in the day-to-day back office operations processes and applications.
• Provide customer servicing, including payment issue remediation, reconciliations, exception handling, regulatory inquiries, account updates and special handling cases, all with the ability to design and deliver world class servicing experiences.
• Collaborate with Delivery Solutions VP, technology and process engineering teams to design best in class customer experience platforms and processes as well as the underlying agent facing and customer facing systems that deliver these experiences.
• Monitor the health of different Payment channels including Checks, wires and ACH processes.
• Manage the suspense risk for the Consumer business across product lines.
• Timely remediation of issues across Payment workflows, money movements and reconciliations for Marcus business.
• Identify process improvements by performing root cause analysis and address them. Raise awareness, track next steps, partner with technology to address the risks and build for scale
• Engage with product teams on strategic priorities for Marcus growth initiatives
• Engage with partners and vendors to maintain the health of Marcus businesses
• Handle issues, escalations, identify risks and follow up on remediations across Payments and reconciliation stack for Marcus businesses across product lines.
• Ensure proper lines of communication with both senior management, Delivery solutions peers, Legal/ Risk/ Compliance and both internal/ external technology teams
• Track productivity and OKRs (Objectives & Key Results) for the Payments, Reconciliations & Money Movement team.
• Provide ongoing coaching and support of leaders with in Marcus Delivery Solutions.
• Active engagement / contribution to onsite support and employee engagement initiatives in the Draper Operation site.

MINIMUM EDUCATION REQUIREMENTS/DEGREE AND FIELD (as provided in the questionnaire):

• Bachelor’s degree (U.S. or foreign equivalent) in Business, Accounting, Finance or related field.

MINIMUM YEARS EXPERIENCE REQUIRED (as provided in the questionnaire):

• Seven (7) years of experience in the job offered or in a related role.

About the company

The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City.

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