Enterprise Principal Customer Success Manager
Join to apply for the Enterprise Principal Customer Success Manager role at Tessera Data
About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.
About the Role
As an Enterprise Principal Customer Success Manager , you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders. You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, acting as a trusted advisor and advocate while ensuring the overall health of your accounts.
Responsibilities
- Establish a deep level of customer trust to solidify existing strategic partnerships
- Provide thought leadership and strategic planning for account expansion
- Navigate challenges and escalate issues as needed
- Collaborate with Account Management for account health and growth/expansion opportunities
- Build strong relationships with customers at various levels
- Drive account management cadence and collaborate with internal teams for customer success
- Develop a deep understanding of Checkr products and processes and how they map to customer’s programs to drive positive business outcomes
- Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals and be the voice of the customer for visibility and escalations
Qualifications
- 5+ years of customer success, account management, or sales experience
- Strong customer focus, caring about customer success as your own
- Ability to navigate organizations and maintain/expand relationships at all levels
- Excellent written and verbal communication skills, capable of simplifying complex topics
- Bias toward action and influence without direct authority
- Experience in B2B software technology; HR tech experience is a plus
- Familiarity with Salesforce, Google Apps, and basic analytics tools like Google Sheets and Looker
- Willingness to travel domestically up to 20% as needed
Benefits
- Fast-paced, collaborative environment
- Learning and development allowance
- Competitive compensation and advancement opportunities
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental services
- Flexible PTO policy
- Monthly wellness and home office stipends
Checkr supports a hybrid work environment with hub locations in Denver, CO, San Francisco, CA, and Santiago, Chile. Expect to work 2-3 days in-office weekly with perks like lunch, stipends, snacks, and beverages.
We disclose salary ranges to promote transparency. The on-target earnings range for this role in San Francisco, CA, is $169,000 to $199,000. Exact ranges vary by location.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Technology, Information, and Internet
#J-18808-Ljbffr