Reporting Relationship
The Vice President & General Manager will report to the SVP Operations, Resorts at Peregrine Hospitality Group, and will have ongoing interaction with representatives of the ownership group at KSL Capital Partners, LLC.
Essential Functions
• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must align with Peregrine Hospitality TBO Strategy and focus on recruiting and retaining top talent.
• Drive financial performance by implementing innovative revenue strategies, optimizing resort and golf club operations, and managing budgets with a focus on long-term growth.
• Monitor and manage resort financial performance, identifying opportunities to enhance revenue streams, reduce costs, and improve operational efficiency.
• Continually evaluate guest and member feedback, industry trends, and competitive positioning to implement continuous improvements in service, facilities, and overall guest satisfaction.
• Lead and align the Executive Committee and department heads to ensure cross-functional collaboration in achieving operational and financial goals.
• Ensure compliance with all safety, security, and regulatory standards, maintaining an impeccable, well-maintained, and safe resort environment.
• Must participate in all required resort meetings and trainings.
• Work with department leaders to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
• Maintain compliance with Silverado Resort policies, standards and regulations to ensure safe and efficient operation of the resort.
• Abide by all resort policies and safety rules.
More specifically, the VP & General Manager responsibilities will include:
Strategic Leadership & Financial Performance
• Oversee all facets of resort operations, including luxury accommodations, spa, fine dining, event spaces, golf courses and water park, ensuring alignment with brand standards.
• Develop and implement strategic initiatives to grow golf memberships, increase member engagement, and position the golf courses as premier destinations for elite golfers and tournaments.
• Drive financial performance by implementing innovative revenue strategies, optimizing resort and golf club operations, and managing budgets with a focus on long-term growth.
• Monitor and manage resort financial performance, identifying opportunities to enhance revenue streams, reduce costs, and improve operational efficiency.
Guest & Member Experience Excellence
• Ensure the resort delivers a world-class, personalized guest experience that sets the industry benchmark for luxury and service.
• Work closely with the Membership and Golf Team to develop exclusive golf member events, loyalty programs, and premium services that attract high-net- worth individuals and corporate clients.
• Oversee VIP services, high-touch hospitality experiences, and exclusive member offerings to ensure a premium experience across all areas of the resort.
• Oversee and interact with multiple resort related condominium HOA boards and managers, as well as continuing to work with the multitude of individual condominium owners to drive performance and quality improvement goals for the resort.
• Continually evaluate guest and member feedback, industry trends, and competitive positioning to implement continuous improvements in service, facilities, and overall guest satisfaction.
Operational Excellence & Team Development
• Lead and align the Executive Committee and department heads to ensure cross-functional collaboration in achieving operational and financial goals.
1. The Executive Team consists of the Director of F&B, Resort Manager, Director of Sales, Director of Club Operations, Director of Finance, Director of Marketing, Director of Revenue, Director of Spa and Fitness and Director of Human Resources.
• Develop and implement cutting-edge technology, sustainability initiatives, and best-in-class operational processes to enhance efficiency and maintain a competitive edge.
• Partner with the Director of Engineering, Director of Finance and Peregrine Development team to create and execute capital improvement plans that enhance resort facilities, golf courses, and guest amenities.
• Ensure compliance with all safety, security, and regulatory standards, maintaining an impeccable, well-maintained, and safe resort environment.
Membership Growth & Industry Leadership
• Drive the development and execution of a golf and sport/social membership growth strategy, ensuring the courses and facilities are positioned as the preferred choice for discerning golfers, celebrities, and corporate groups.
• Cultivate relationships with local and international golf associations, tournament organizers, and elite golf communities to enhance the reputation of the courses.
• Stay ahead of hospitality and golf industry trends, leveraging insights to introduce innovative member benefits and exclusive experiences.
• Oversee marketing and brand strategy efforts to ensure the resort and golf courses remain top-of- mind among high-net-worth individuals and corporate clients.
Continuous Improvement & Staying Ahead
• Lead ongoing innovation and investment to keep the resort at the forefront of luxury hospitality, ensuring it remains the best in the business.
• Implement a culture of continuous improvement, where guest and member experiences evolve based on emerging trends, guest expectations, and industry advancements.
• Benchmark against the top luxury resorts and golf destinations worldwide, ensuring the property maintains its status as a premier, award-winning destination.
Qualifications
• At least 15 years of resort operations management, including 5 years as a General Manager
• Prior experience with Country Club Management
• Bachelor’s degree in hospitality business management, or a related field; an advanced degree in hospitality leadership is a plus.
• Familiarity with and knowledge of employment laws required.
Work Conditions and Schedule
• Weekend and holiday availability may be required as well as flexibility with work schedule.
• Light work – Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• The role may require sitting at the desk in front of the computer for an extended period of time.
• Ability to navigate all areas of the resort, including golf courses, Spa and Recreation facilities, events space, and guest-facing spaces.
SVR Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.
SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.