Logo
KDDI America, Inc.

System Engineer

KDDI America, Inc., San Francisco

Save Job

Join to apply for the System Engineer role at KDDI America, Inc.

Join to apply for the System Engineer role at KDDI America, Inc.

  • PC, Server and Azure support for the customers
  • Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
  • Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
  • Manage related to servers & Network document
  • Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
  • Escalation of problems when unable to resolve
  • Other duties as assigned by Supervisor
  • Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)
  • Ensures successful completion of all daily tasks (externally and self-assigned)
  • Know and experience for Azure service and VM
  • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
  • Report to supervisor

Job Description:
  • PC, Server and Azure support for the customers
  • Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
  • Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
  • Manage related to servers & Network document
  • Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
  • Escalation of problems when unable to resolve
  • Other duties as assigned by Supervisor
  • Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)
  • Ensures successful completion of all daily tasks (externally and self-assigned)
  • Know and experience for Azure service and VM
  • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
  • Report to supervisor

Experience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.
Skills Required:
  • English (Required), Japanese (Required)
  • Helpdesk support experience (Preferred)
  • Communication skills with customers, vender/carrier and company staff.
  • Documentation skills.
  • Microsoft office products (Visio, Word, etc.) skills.
  • Own car for visiting customer offices
  • Know Azure (Desired)
  • MCSA/MCSE (Desired)

$29 - $29 an hour
Benefits
  • Medical, Dental and Vision Coverage
  • Basic Life Insurance and AD&D
  • Short-Term and Long-Term Disability Insurance
  • Flexible Spending Account (FSA)
  • 401(k) with company match
  • Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays
  • Tuition Reimbursement Program
  • Gym Reimbursement Program
  • Employee Assistance Program (EAP)
  • Wellbeing Solutions Program

KDDI America , headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.
For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    Telecommunications

Referrals increase your chances of interviewing at KDDI America, Inc. by 2x

Get notified about new System Engineer jobs in San Francisco, CA .

San Francisco, CA $100,000.00-$200,000.00 2 months ago

San Francisco, CA $180,000.00-$250,000.00 3 weeks ago

Novato, CA $98,400.00-$145,620.00 1 month ago

San Francisco, CA $141,000.00-$202,000.00 2 weeks ago

San Francisco, CA $120,000.00-$190,000.00 8 months ago

San Mateo, CA $98,000.00-$146,000.00 3 weeks ago

San Francisco, CA $34.56-$41.28 2 weeks ago

San Ramon, CA $120,000.00-$180,000.00 4 weeks ago

San Francisco, CA $150,000.00-$250, hours ago

San Francisco, CA $141,000.00-$202,000.00 6 days ago

San Francisco, CA $50,000.00-$80,000.00 3 weeks ago

San Francisco, CA $179,000.00-$232,300.00 5 days ago

San Mateo, CA $130,000.00-$280,000.00 1 week ago

San Francisco, CA $120,000.00-$250,000.00 8 months ago

Hayward, CA $100,000.00-$150,000.00 5 months ago

San Francisco, CA $100,000.00-$140,000.00 3 months ago

San Mateo, CA $145,000.00-$150,000.00 6 days ago

San Francisco, CA $110,000.00-$140,000.00 1 month ago

San Francisco, CA $150,000.00-$300, months ago

Alameda, CA $83,500.00-$153,300.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr