Job Title: General Manager II
Department: Property Management
Employment Status: Full-time; Non-Exempt
Pay Rate: $35 - $38
Location: 626 Mission Bay, San Francisco, CA 94102
Schedule: Monday - Friday; 9:00 am - 5:30 pm
Summary
Under the direction of the Property Supervisor, the General Manager II is responsible for the overall operation of a multi-family property serving extremely and very low-income tenants, including formerly homeless families and disabled adults. Responsibilities include overseeing daily operations, maintaining a supportive environment, ensuring fiscal soundness, managing staff and vendors, and upkeeping the property.
Essential Duties
Building Operations and Supervision
- Manage building operations, supervise staff and vendors, ensure quality work.
- Ensure staff adherence to policies, respond to resident requests and complaints.
- Oversee maintenance and custodial work, conduct inspections.
- Develop emergency response plans and report incidents promptly.
- Participate in meetings and community activities.
- Ensure high occupancy and effective marketing of units.
- Review applications, conduct tours, and verify income.
- Inspect vacant units and common areas daily.
- Ensure timely work order completion and unit turnover.
Finance
- Follow accounting procedures, monitor financial health of the property.
- Review delinquent accounts, collect rents, and process transactions accurately.
Tenant Relations
- Maintain respectful relationships, perform regular unit inspections.
- Adhere to fair housing laws and manage resident issues.
Compliance
- Maintain resident files, ensure regulatory compliance, manage evictions.
Qualifications
Required Skills
- Experience working with diverse, low-income populations.
- Strong judgment, assessment, and supervision skills.
- Dependability, initiative, good communication, and organizational skills.
- Effective in pressure situations, strong people skills, customer service orientation.
- Ability to work with management and teams effectively.
Minimum Qualifications
- Associate degree, trade certificate, or 3+ years related experience.
- At least 1 year of management and supervisory experience.
- Proficiency in Microsoft Word and Excel.
- Experience with HUD and Tax Credit programs.
- Knowledge of property management and housing standards.
Preferred Qualifications
- HUD or Tax Credit certification.
- Familiarity with Tenderloin neighborhood, homelessness, and substance abuse issues.
- Budget and facilities management experience.
- Experience with property management software like OneSite or TRACS.
- Bilingual abilities are a plus.
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer and complies with the San Francisco Fair Chance Ordinance. All qualified applicants, including those with criminal histories, will be considered.
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