Director, Operations

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Join to apply for the Director, Operations role at Ballast Investments

Base Annual Compensation: $175,000-$190,000 (depending on experience)
Title: Director, Operations
Reports to: Chief Operating Officer
Status: Full-Time, Exempt
Location: Hybrid
Summary
Brick and Timber (the “Company”) is seeking a Director of Operations to support our rapidly growing Property Operations team. The successful candidate will be responsible for overseeing the property operations team, as well as all processes and functions of this department. The individual will collaborate with all departments across the organization to ensure that property operations continually implements effective systems and solutions, upholds company standards, and ensures the multifaceted department hits their goal targets in an efficient way. Property Operations is a unique vertical given that it involves revenue, tenant relations, internal communications, legal, utilities, systems, project management, and quality control. The Director, Operations will require an individual who possesses exceptional time and project management skills, is an effective communicator, effectively manage direct reports, and is an innovative thinker who takes ownership and action over the department.
The Company is a property management company focused on managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.
At Brick + Timber, we believe it is possible for renters to experience San Francisco’s old-world charm without having to endure the 70's avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.
Primary Responsibilities

• Coordinate cross-department efforts to improve operations and achieve organizational goals.
• Develop reporting that is useful to teams actively doing the work, and higher level reporting for the organization’s leadership team
• Build and maintain systems used by teams across the organization on Monday.com and Zendesk
• Supervise the revenue management, communications, quality control, utilities, Move outs, and special projects teams.
• Evolve and maintain relationships with key stakeholders, including vendors, and team members
• Ensure compliance with company policies and regulations
• Lead and participate in special projects and initiatives as needed
• Maintain a high-performing team by setting clear expectations, and providing feedback, coaching, and training
• Oversee and provide guidance to internal teams on the development and hiring of remote team members
  

Minimum Requirements And Qualifications

• Bachelor of Science Degree in Business, Finance, Accounting, Real Estate, or related field
• Minimum 7-8 years of experience in property management preferably within multifamily and/ or residential real estate including: accounting, finance, lease administration, landlord/tenant relations, and property management
• Proven ability to supervise team of five or more direct reports.
• Competency in Microsoft Word, Excel, and Outlook suites
  

Key Skills And Competencies

• Strong analytical and problem-solving skills
• Demonstrated ability to lead and manage cross-functional teams
• Excellent communication and interpersonal skills
• Proficiency in project management tools such as Monday.com and Zendesk
• Ability to work under pressure and manage multiple priorities simultaneously
• Demonstrated ability to develop and implement strategies to optimize operations and improve efficiency
• Possesses leadership skills with a track record of building and managing high-performing teams
  

Brick and Timber Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and Brick and Timber Inc. prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Brick and Timber Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Investment Management

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