Job Title
Purpose And Scope: Responsible for driving a commercial vehicle to deliver products to customers. Ensures accuracy of all paperwork related to the job. Responsible for safety of fellow employees and the public while operating company vehicles and/or performing any company activity. Responsibilities include driving a commercial vehicle rotating stock and inventory checks.
Principal Duties And Responsibilities:
- Delivers and picks up products from home patients and clinics according to established safety procedures and guidelines.
- Ensures a high-level of customer relations by consistently delivering orders on time and behaving with integrity in a courteous and professional manner.
- May take note of and possibly resolve customer complaints.
- Reports more complex issues and complaints to Distribution Center staff or Customer Service for resolution.
- Observes and reports any pertinent anomalies at customer sites.
- May set up product and/or place product on shelves or racks at customer sites.
- Performs all duties and functions with the goal to achieve OSHA-related targets for recordable incidents and lost time incidents.
- Performs rotation and inventory checks of existing product ensuring that an adequate inventory is available for customers.
- Obtains customer signature for pickup and delivery of dialysis product.
- Adhere to all federal and state specific DOT regulations including but not limited to GVW (Gross Vehicle weight) and hours of service.
- Identifies and recommends options for route improvements to management as appropriate.
- Vehicle related responsibilities include but are not limited to:
- Performing pre and post trip inspections of assigned vehicle
- Identify problems and address appropriately
- May perform routine maintenance on vehicle
- Unloading and loading freight as required according to specified procedures and regulations
- Maintaining cleanliness of vehicle
- Participates in monthly/quarterly/annual training for Good Manufacturing Practices Health & Safety and Compliance.
- Remains updated with all annually revised regulatory standards.
- Maintains a satisfactory driving record.
- Operates material-handling equipment safely and efficiently according to established procedures as required.
- Performs functions that require full knowledge of general aspects of the job.
- Escalates issues to supervisor for resolution as deemed necessary.
- Assist with various projects as assigned by direct supervisor.
- Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
Physical Demands And Working Conditions:
- Heavy work with frequent lifting and carrying of objects 25 -75 pounds on a repetitive basis required. Some deliveries may require carrying product up multiple flights of stairs.
- Requires extended periods of sitting standing and walking. Operation of commercial vehicle may average 6 to 11 hours per day.
Supervision: None
Education: High School Diploma GED or equivalent work experience required.
Experience And Required Skills:
- Minimum 2 4 years of related experience.
- 2 years free of OSHA recordables DOT accidents quality issues roadside inspection violations DOT major logbook violations and significant property damage.
- Must have and maintain a satisfactory driving record.
- Ability to operate material handling equipment.
- Must possess a Class A commercial license.
- Prefer possession of a HazMat endorsement.
- Experience with on-board computers paperless DOT logs and/or electronic capture applications preferred.
- Experience with Routing software/fleet management and on-board fleet management systems.
- Strong communication skills and a professional demeanor at all times.
- Strong customer service skills.
Eo/Aa Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.