Administrative Specialist
The Administrative Specialist will function as the Administrative Specialist. The Administrative Specialist position serves as primary support to Vocational Rehabilitation Counselors in the field office. This individual must be able to observe, receive, and obtain information from all relevant sources. The individual will be responsible for performing daily administrative tasks, including maintaining information files and processing paperwork. They will develop constructive and cooperative working relationships with others and maintain them over time. They will develop specific goals and plans to prioritize, organize, and accomplish their work. Their duties will include entering, recording, storing, and maintaining information in both electronic and written formats; therefore, they will need to own proficient computer skills. The individual will interact directly with the public, greeting clients via phone, email, or in person. They will have some travel according to the Vocational Counselor's itinerary to various sites within the designated counties to market and serve clients in all areas.
This position requires on-site employment with no remote or hybrid options available.
Preferred Qualification:
- Proficiency in all Microsoft Office applications, with strong emphasis on Microsoft Excel and Word
- Experience in database management
- Solid knowledge of grammar, punctuation, and spelling, with the ability to apply these rules effectively
- Experience in delivering public presentations
- Strong management and organizational skills, with excellent attention to detail
Job Responsibilities and Expected Results:
- Schedule and confirm appointments for clients, vendors, or supervisors.
- Manage paper or electronic filing systems, record information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions.
- Maintain scheduling and event calendars.
- Assist clients with job exploration duties to obtain appropriate employment under the Vocational Counselor's direction.
- Participates in marketing activities to create more public knowledge about services provision to individuals with disabilities out in the community.
- Develop and maintain relationships with community referral sources including schools, employers, and service providers.
- Assist in arranging necessary services for clients including medical and mental health services.
- Greet the public as they enter the building to apply for services.
- Route phone calls to the appropriate party.
- Perform other duties as assigned.
Job Series: Administrative Support
Classification: Administrative Specialist Career Path
Class Code: PAS03P
Pay Grade: SGS02
Salary Range: $35,610 - $52,703
Location: WEST MEMPHIS, AR, US, 72301
Minimum Qualifications: A high school diploma or equivalent is required.