Assistant Office Manager (Bilingual Spanish)

Assistant Office Manager (Bilingual Spanish)

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and "caring for the community" by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• 403B Retirement Plan with Match!
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

Job Description

The Assistant Office Manager provides support to the Senior Manager, Call Center and Bronx Support Services with the supervision of competent support services including, but not limited to, external and internal facility operational processes and systems, Front Desk Receptionists, frontline support and other clerical duties.

Responsibilities:

• Assist with managing the reception area to ensure effective telephone and all frontline communications both internally and externally to maintain a professional image
• Provide ongoing training and guidance to Front Desk Receptionists in their duties and responsibilities
• Collaborate with management and all interdisciplinary teams to coordinate training initiatives and work flow process improvement strategies
• Assist with the coordination and management of Daily/Weekly tasks assignments for all Frontline Desk Receptionists and Case Management Teams
• Conduct employee performance appraisals and observations to report back to Management Teams and Leadership
• Assist with the MetroCard distribution and reconciliation process
• Maintain and update staff schedules
• Coordinates Daily/Weekly tasks assignments for all Frontline Desk Receptionists
• Assist with supervising the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities
• Monitor inventory and facilitate requests for office supplies, furniture, and equipment for the entire program location
• Assist with supervising the maintenance of office equipment, including, but not limited to, PC and peripheral equipment, printers/scanners, copiers and fax machines
• Assist with using Video Telehealth Technology or Video Meeting Platforms
• Serve as backup to the Office Manager in their absence
• Meet regularly with Program Administration, Directors, Client Relations Manager and Office Manager to discuss office/program operations
• Assist with crisis intervention as needed
• Perform other duties as assigned by management and leadership

Qualifications

• High School Diploma or equivalent
• 2-3 years of experience in a clerical position
• Able to effectively and professionally communicate in Spanish (both verbally and written)
• Demonstrated experience working with small groups and interdisciplinary teams
• Exceptional leadership and management skills
• Excellent communication and organizational skills
• Outstanding customer service skills
• Great written and verbal communication skills and organizational skills
• Highly proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Maintains a positive attitude and is friendly, upbeat, and has a great "can do" personality
• Able to work well in a fast-paced environment and adapt to agency operational requirements
• Passionate about NYPCC's mission and values

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please note this position is fully onsite (5 days a week)

Salary: $60,000 - $70,000 per year

Compensation will be commensurate with experience and qualifications.