Senior Office Assistant
Salary: $15.57 Hourly
Location: Las Cruces, NM
Job Type: Recruiting multiple types p/t, f/t, seasonal, etc.
Nature of Work:
Performs highly responsible and specialized clerical/administrative office support activities and provides customer service to the public and other agencies relative to department programs and services.
Environmental Factors:
Work is performed in a standard office environment.
Physical Factors:
Light physical demands; mostly desk work. Frequent to constant use of a personal computer.
Work Situation Factors:
Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.
First Consideration May Be Given To Current City Of Las Cruces Employees Who Meet All Minimum Requirements. Meeting or Exceeding the Minimum Qualifications Does Not Guarantee an Invitation to Participate in the Process.
What Is an Evergreen Recruitment?
A recruitment in which we need a larger volume of candidates to fill multiple vacancies across all City departments. It will be posted for an extended time, so that we can draw from the pool of applicants as needed. This Evergreen recruitment may be utilized to fill current and future Senior Office Assistant vacancies in all City Departments to include full time, part time, temporary, and/or contract. This position may be posted again as applicant pool is exhausted. The initial review of applications will occur on July 28, 2025, and periodically thereafter. This position is graded at RN04, CN04.
Duties and Responsibilities:
Assists the public in person or by phone answering inquiries related to department services and programs; solicits and obtains basic information needed in order to determine appropriate action to be taken, resolves discrepancies or errors, disperses relevant information, or refers customer to the appropriate personnel or department. Assists the public with departmental applications/forms and verifies necessary documents are included; receives complaints and attempts to resolve them; explains rules, policies, and procedures; refers matters requiring policy interpretation to supervisor for resolution; provides information regarding departmental processes, procedures and requirements. Compiles information and generates various special and recurring reports; manages database, interprets information, and assures the accuracy of information; enters, edits and retrieves data and prepares periodic or special reports, using a computer system and following established formats and menus; creates, updates and tracks a variety of electronic and paper files, records, reports, rosters, logs and related documents; accesses and locates information for customers, staff, agencies and others. Receives and verifies bills, invoices and credit cards.