Customer Support Assistant

Job Description

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Job Description

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We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and maintaining a professional and friendly demeanor. Your ability to communicate effectively and remain organized will ensure customer satisfaction and strengthen our brand.

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Responsibilities

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• Respond promptly to customer inquiries via email and phone.
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• Provide accurate information about our services and policies.
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• Handle complaints and resolve issues in a timely, professional manner.
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• Maintain detailed records of customer interactions in our CRM system.
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• Collaborate with other departments to ensure smooth customer experiences.
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• Assist in preparing reports and customer feedback summaries.
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Qualifications:
Qualifications

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Skills and Qualifications

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• Proven experience in customer support or a related role.
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• Excellent verbal and written communication skills.
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• Strong problem-solving abilities and attention to detail.
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• Proficiency in CRM systems and basic computer skills.
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• Ability to work independently and as part of a team.
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• High school diploma or equivalent (Bachelor’s degree preferred).
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Additional Information

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Benefits

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• Competitive salary of $38,000 - $44,000 per year.
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• Health, dental, and vision insurance.
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• Paid time off, including holidays and vacation days.
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• Opportunities for career growth and professional development.
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• Supportive and collaborative team environment.
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