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Sonic Automotive

Service BDC Agent Lexus of Marin

Sonic Automotive, San Rafael

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Job Description

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** Summary ** :

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The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

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** Duties and Responsibilities: **

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  • Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
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  • Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
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  • Promptly and accurately enter all customer inquiry data into the CRM.
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  • Generate and schedule service appointments.
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  • Compile all necessary reports, forms and other documentation on a timely basis
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  • Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
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Qualifications:
Qualifications

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  • Previous experience in either a high-volume call center environment or commission driven role.
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  • Excellent interpersonal skills over the phone.
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  • Goal-driven to meet and exceed store appointment goals.
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  • Ability to work independently and as part of a team in a fast paced environment
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  • Strong organizational and time management skills
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  • All applicants must be authorized to work in the USA.
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  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
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_ Preferred Qualifications: _

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  • Previous BDC experience for an automotive dealership
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Additional Information

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** Compensation (Hourly): **

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  • _ $20.00 / hour _
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The Service BDC Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between eighteen and twenty dollars an hour

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Schedule:

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  • FULL TIME
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  • 5 days a week/ 2 days off
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  • Weekend availability required for Saturdays
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  • Off on Sundays
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** Benefits: **

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  • Medical, dental, vision insurance
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  • 401k with company match
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  • Paid Time Off
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  • Closed for Thanksgiving day and Christmas day
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  • Employee discounts for purchasing and leasing cars
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  • Opportunities for career advancement within a Fortune 500 company.
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All your information will be kept confidential according to EEOC guidelines