REPI Group
Summary:
Provide excellent service to customers by quickly and accurately entering orders, invoicing, and providing necessary supporting documentation for equipment orders, inventory and sample processing.
Key Accountabilities
Equipment Processing 40%
- Enter and update equipment inventory data into SAP
- Track stock levels and reconcile discrepancies
- Communicate and collaborate with service technicians and equipment specialists
- Complete periodic inventory audits and generate inventory reports
- Update and file Loan-on-Use contracts for equipment, ensuring all documentation is current and compliant
- Track contract expiration dates and coordinate renewals or returns
- Responsible for all filing, scanning, and document management for equipment
- Input and verify invoice data in SAP
- Match invoices with purchase orders and delivery receipts
- Collaborate with accounting and procurement teams to resolve discrepancies
- Review data for accuracy and completeness; correct or escalate issues as needed
Sample Processing 40%
- Process sample requests from Technical Team in SAP.
- Create and assign the corresponding packing instructions for each new material.
- Provide Logistics with relevant shipping information for delivery of samples on time.
- Send tracking information to customers and internal teams.
Data Entry and Customer Service 20%
- Creation of new customers in SAP.
- Responsible for the review and entry of assigned domestic and international customer orders ensuring all information is complete including delivery date, pricing, shipping method, and payment terms and verifies all associated paperwork.
- Responsible for invoicing customers for any goods shipped (order and sample).
- Provides the customer with all required shipping documents including commercial invoice and all other system generated documentation. (MSDS, TDS, COA, USMCA)
- Determines appropriate delivery method based on type of product and customer's need.
- Knowledgeable of and responsible for coordinating customer pricing for accuracy with Sales team.
- Assists with updating SAP pricing with direction from manager and sales.
- Collaborates with operations, striving for best shipping practices and correct on-time shipments.
- Resolve customer complaints via phone and/or email
- Assists Finance with customer collections and resolves outstanding issues as appropriate.
- Assists in the process of prepayment, debits and credits.
- Communicate with key players daily in assisting with various tasks to ensure customer orders are addressed accordingly.
Qualifications
Required
- Clear and effective written and verbal communication skills.
- Proficient with Microsoft Office Suite or related software.
- 1+ years with SAP or other ERP system
Preferred
- Associate degree and/or related experience is preferred; or equivalent combination of education and experience.
- Customer service experience in chemical manufacturing preferred.
- Excellent communications skills and attention to detail in order processing, documentation, and customer communication.
- Team oriented and working experience within a team environment.
REPI is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
*Notice: We will not engage with unsolicited recruiters