Lumos
IT Jr. Engineer - Support Technician
Lumos is now hiring a full-time IT Jr. Engineer
Support Technician who will be the go-to problem solver for our teams across all locations. In this dynamic role, you'll provide both hands-on and remote technical support for PCs, printers, phones, and peripherals, as well as manage proprietary systems in Engineering, Telecom, and Corporate Security. You'll serve as the first point of contact for technical issues, assess priority and ownership, resolve tickets, and escalate when neededwhile offering Tier 2 expertise and guidance to our Helpdesk team. This position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues. You'll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups. From installing edge network devices to mentoring teammates, you'll help ensure Lumos stays connected and productive every day of the year. Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fibera joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgiaand a shared goal of reaching 12 to 15 million homes by 2030Lumos is playing a vital role in closing the digital divide. At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammatesand we doby putting people first and doing whatever it takes to build loyalty with our customers and within our team. We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needsbecause we know that our work, delivering 100% fiber optic internet, truly changes people's lives. Essential functions include: providing on-site technical support, resolving tickets, installing equipment, relocating existing hardware, delivering new PCs and equipment to remote locations, building or rebuilding PCs, installing new hardware or software, installing and configuring hardware/software, responding to support calls and tickets, troubleshooting and resolving issues, collaborating with software/hardware manufacturers, coordinating with repair vendors, providing technical guidance and field leadership, maintaining and managing user accounts, enforcing security policies, overseeing day-to-day operations, managing project timelines, controlling system access, monitoring inventory, and handling escalations or service complaints. Knowledge, skills, and abilities required include: a high school diploma or equivalent, minimum of 2 years working as an IT Technician or in a similar technical support role, proficiency in Microsoft networking and familiarity with Cisco networking, experience working in a .NET environment, strong knowledge of Microsoft Office applications, logical hardware and software troubleshooting abilities, proficiency in IP phone systems, iOS and Android devices, and LAN/WAN troubleshooting skills. Other experience and requirements include: preferred certifications, strong customer service orientation, basic project management skills, self-motivation, and the ability to work effectively with minimal supervision. Physical requirements include: regular use of computers, phones, and standard IT equipment, the ability to move and transport equipment weighing up to 50 lbs, frequent standing, walking, bending, and reaching during equipment installation or servicing, travel to Lumos locations as needed, including occasional overnight stays, work in office, field, and construction site environments in various weather conditions, and continuous use of vision, hearing, speech, and reasoning to perform job duties. Benefits and perks include: comprehensive health, dental, and vision coverage, competitive compensation packages, paid time off & paid holidays, health savings accounts (HSAs) and flexible spending accounts (FSAs), 100% employer-paid life and disability insurance, employee assistance program (EAP) with access to professional support, 401K plan w/ up to 5% employer contribution and a self-directed brokerage option, wellness program offering education and cash incentives for gym attendance and nutrition programs, employee referral bonuses, and discounts on Lumos Fiber Internet for employees who live in our service areas.
Lumos is now hiring a full-time IT Jr. Engineer
Support Technician who will be the go-to problem solver for our teams across all locations. In this dynamic role, you'll provide both hands-on and remote technical support for PCs, printers, phones, and peripherals, as well as manage proprietary systems in Engineering, Telecom, and Corporate Security. You'll serve as the first point of contact for technical issues, assess priority and ownership, resolve tickets, and escalate when neededwhile offering Tier 2 expertise and guidance to our Helpdesk team. This position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues. You'll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups. From installing edge network devices to mentoring teammates, you'll help ensure Lumos stays connected and productive every day of the year. Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fibera joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgiaand a shared goal of reaching 12 to 15 million homes by 2030Lumos is playing a vital role in closing the digital divide. At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammatesand we doby putting people first and doing whatever it takes to build loyalty with our customers and within our team. We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needsbecause we know that our work, delivering 100% fiber optic internet, truly changes people's lives. Essential functions include: providing on-site technical support, resolving tickets, installing equipment, relocating existing hardware, delivering new PCs and equipment to remote locations, building or rebuilding PCs, installing new hardware or software, installing and configuring hardware/software, responding to support calls and tickets, troubleshooting and resolving issues, collaborating with software/hardware manufacturers, coordinating with repair vendors, providing technical guidance and field leadership, maintaining and managing user accounts, enforcing security policies, overseeing day-to-day operations, managing project timelines, controlling system access, monitoring inventory, and handling escalations or service complaints. Knowledge, skills, and abilities required include: a high school diploma or equivalent, minimum of 2 years working as an IT Technician or in a similar technical support role, proficiency in Microsoft networking and familiarity with Cisco networking, experience working in a .NET environment, strong knowledge of Microsoft Office applications, logical hardware and software troubleshooting abilities, proficiency in IP phone systems, iOS and Android devices, and LAN/WAN troubleshooting skills. Other experience and requirements include: preferred certifications, strong customer service orientation, basic project management skills, self-motivation, and the ability to work effectively with minimal supervision. Physical requirements include: regular use of computers, phones, and standard IT equipment, the ability to move and transport equipment weighing up to 50 lbs, frequent standing, walking, bending, and reaching during equipment installation or servicing, travel to Lumos locations as needed, including occasional overnight stays, work in office, field, and construction site environments in various weather conditions, and continuous use of vision, hearing, speech, and reasoning to perform job duties. Benefits and perks include: comprehensive health, dental, and vision coverage, competitive compensation packages, paid time off & paid holidays, health savings accounts (HSAs) and flexible spending accounts (FSAs), 100% employer-paid life and disability insurance, employee assistance program (EAP) with access to professional support, 401K plan w/ up to 5% employer contribution and a self-directed brokerage option, wellness program offering education and cash incentives for gym attendance and nutrition programs, employee referral bonuses, and discounts on Lumos Fiber Internet for employees who live in our service areas.