Beth Israel Lahey Health
Patient Care Associate - Mount Auburn Hospital (Needham 3)
Beth Israel Lahey Health, Cambridge, Massachusetts, United States, 02141
Join The Bilih Team
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Patients will receive care that meets their individual needs in all patient settings. Essential Duties & Responsibilities
Acts as a resource to patients, families, and visitors upon entering the unit. Exhibits professional behavior while providing superior customer service to all who require information or assistance. Assists in coordinating patient communication by answering call lights (as defined by unit) and relaying timely and accurate information to nursing staff. Exhibits strong communication skills with professional telephone manners. Takes accurate messages and delivers the message in a timely fashion. Functions as a liaison between the patient care unit and all support services throughout the hospital. Maintains the flow of medical record information, ensuring all pertinent information is filed correctly and promptly. Maintains established stock levels of clerical supplies. Participates in the orientation of new staff. Responds to staffing needs of the healthcare team by cross-training and floating to other units as needed. Print proxy list daily and update proxy information to the current chart if applicable. Performs unit-specific tasks as identified on the unit checklist. Follow discharge procedures according to the checklist. Print required documents and sign off on completed paperwork. Follow appropriate downtime procedures. Locate and supply all downtime forms to staff as required. Attends the annual Safety Education Fair. Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel. Maintains current knowledge/certification. Demonstrates the skills and judgment necessary to provide non-direct patient care/support services to staff under the direction of licensed personnel. Follows the hospital exposure control plans/bloodborne and airborne pathogens. Assumes all other duties and responsibilities as necessary including one-to-one close observation of patients as needed. Assisting with patient admissions to the PACU and preparing the recovery room. Taking patients' vital signs, including blood pressure, pulse, oxygen saturation, and temperature. Assisting with patient positioning and comfort measures, ensuring proper alignment and support. Ambulating patients and assisting with ADL's including toileting, dressing, and feeding. Assisting the nurse in conducting post-operative assessments, including monitoring incision sites and dressing changes. Providing support to patients and their families during the recovery process. Assisting with patient transfers to other units or discharge from the PACU. Maintaining a clean and safe environment in the PACU, including restocking supplies and equipment. Collaborating with the nursing team to ensure efficient and effective patient care. Adhering to all hospital policies and procedures, as well as regulatory guidelines related to patient care and safety in the PACU. Nurse's aides in the PACU must have strong communication skills, attention to detail, and the ability to work well under pressure in a fast-paced environment. They should also have a compassionate demeanor and the ability to provide patient-centered care during the critical recovery period after surgery. Minimum Qualifications
High school graduate or equivalent Previous clerical experience (preferably in a healthcare setting). Medical terminology is preferred. An ability to read and write at level 8, as documented on "Invest," the hospital's Employee Learning Laboratory software. An ability to set appropriate priorities and organize workflow. An ability to concentrate and pay attention to detail during frequent interruptions. Strong interpersonal skills are necessary to interface with support and professional staff and patients. Beth Israel Lahey Health Vaccination Requirement
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer/Veterans/Disabled
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Patients will receive care that meets their individual needs in all patient settings. Essential Duties & Responsibilities
Acts as a resource to patients, families, and visitors upon entering the unit. Exhibits professional behavior while providing superior customer service to all who require information or assistance. Assists in coordinating patient communication by answering call lights (as defined by unit) and relaying timely and accurate information to nursing staff. Exhibits strong communication skills with professional telephone manners. Takes accurate messages and delivers the message in a timely fashion. Functions as a liaison between the patient care unit and all support services throughout the hospital. Maintains the flow of medical record information, ensuring all pertinent information is filed correctly and promptly. Maintains established stock levels of clerical supplies. Participates in the orientation of new staff. Responds to staffing needs of the healthcare team by cross-training and floating to other units as needed. Print proxy list daily and update proxy information to the current chart if applicable. Performs unit-specific tasks as identified on the unit checklist. Follow discharge procedures according to the checklist. Print required documents and sign off on completed paperwork. Follow appropriate downtime procedures. Locate and supply all downtime forms to staff as required. Attends the annual Safety Education Fair. Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel. Maintains current knowledge/certification. Demonstrates the skills and judgment necessary to provide non-direct patient care/support services to staff under the direction of licensed personnel. Follows the hospital exposure control plans/bloodborne and airborne pathogens. Assumes all other duties and responsibilities as necessary including one-to-one close observation of patients as needed. Assisting with patient admissions to the PACU and preparing the recovery room. Taking patients' vital signs, including blood pressure, pulse, oxygen saturation, and temperature. Assisting with patient positioning and comfort measures, ensuring proper alignment and support. Ambulating patients and assisting with ADL's including toileting, dressing, and feeding. Assisting the nurse in conducting post-operative assessments, including monitoring incision sites and dressing changes. Providing support to patients and their families during the recovery process. Assisting with patient transfers to other units or discharge from the PACU. Maintaining a clean and safe environment in the PACU, including restocking supplies and equipment. Collaborating with the nursing team to ensure efficient and effective patient care. Adhering to all hospital policies and procedures, as well as regulatory guidelines related to patient care and safety in the PACU. Nurse's aides in the PACU must have strong communication skills, attention to detail, and the ability to work well under pressure in a fast-paced environment. They should also have a compassionate demeanor and the ability to provide patient-centered care during the critical recovery period after surgery. Minimum Qualifications
High school graduate or equivalent Previous clerical experience (preferably in a healthcare setting). Medical terminology is preferred. An ability to read and write at level 8, as documented on "Invest," the hospital's Employee Learning Laboratory software. An ability to set appropriate priorities and organize workflow. An ability to concentrate and pay attention to detail during frequent interruptions. Strong interpersonal skills are necessary to interface with support and professional staff and patients. Beth Israel Lahey Health Vaccination Requirement
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer/Veterans/Disabled