Minnesota Jobs
Lead Medical Support Assistant - Surgical Care
The incumbent serves as a Lead Medical Support Assistant in the Specialty Care service line at the Minneapolis VA Health Care System. Major Duties: Works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to her healthcare providers as conflict with staffing and coverage occurs. Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Participates in the daily teamlet huddles and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage. Notifies their supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandates clinic timeframes. Daily review of active/pending consults, recall list and audio care communications for accuracy and disposition. Coordinates administrative services for veterans, family members, caregivers, public, administrative and clinical staff to ensure continuity of inpatient/outpatient care. When records are received, ensure all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by scanning the records into the patients chart and sending them to the Scanning Department. Develop and maintain effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care. Interprets and applies a complex body of pertinent laws, regulations, directive, and policies that relate to the administration of VA Healthcare Benefits. Ability to distribute and balance the workload among employees in accordance with established work flow or job specialization, assures timely accomplishment of the assigned workload and assures that each employee has enough work to keep busy. Directs daily work of Clinical Support Section employees in the absence of the supervisors. Have knowledge to assume the role of AMSA during special projects or heavy workload, for leave, vacancies, or when the AMSAs are detailed to fill in other areas. Conduct special audits, studies, or surveys to be utilized in the development of procedures and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service/Business Office generates patient workload reports for validation and monitors actively to assure consistent and accurate reporting. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
The incumbent serves as a Lead Medical Support Assistant in the Specialty Care service line at the Minneapolis VA Health Care System. Major Duties: Works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to her healthcare providers as conflict with staffing and coverage occurs. Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Participates in the daily teamlet huddles and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage. Notifies their supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandates clinic timeframes. Daily review of active/pending consults, recall list and audio care communications for accuracy and disposition. Coordinates administrative services for veterans, family members, caregivers, public, administrative and clinical staff to ensure continuity of inpatient/outpatient care. When records are received, ensure all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by scanning the records into the patients chart and sending them to the Scanning Department. Develop and maintain effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care. Interprets and applies a complex body of pertinent laws, regulations, directive, and policies that relate to the administration of VA Healthcare Benefits. Ability to distribute and balance the workload among employees in accordance with established work flow or job specialization, assures timely accomplishment of the assigned workload and assures that each employee has enough work to keep busy. Directs daily work of Clinical Support Section employees in the absence of the supervisors. Have knowledge to assume the role of AMSA during special projects or heavy workload, for leave, vacancies, or when the AMSAs are detailed to fill in other areas. Conduct special audits, studies, or surveys to be utilized in the development of procedures and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service/Business Office generates patient workload reports for validation and monitors actively to assure consistent and accurate reporting. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.