Four Seasons Hotels
Hotel Ambassador
Four Seasons Hotel Miami is looking for a Hotel Ambassador who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization. Dominating Miami's sparkling 70-storey skyline, Four Seasons Hotel Miami is a sleek landmark that combines contemporary luxury with resort-style amenities, just a block from Biscayne Bay. Conveniently accessible to the city's prime attractions, the Hotel offers 182 guest rooms and 39 suites, an extensive spa and health club, bars and restaurants. As a centerpiece is a magnificent two-acre terrace featuring three outdoor swimming pools surrounded by 12 cabanas. The terrace also features a unique wading pool designed to resemble a palm orchard planted in the water and a poolside bar and lounge. Four Seasons has been on FORTUNE magazine's '100 Best Companies to Work For' every year since 1998... Come and find out why! With over 99 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees
people who share a single focus and are inspired to offer great service. The Hotel Ambassador is responsible for greeting guests and residents, responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum satisfaction while providing exceptional service. Handle all guest and resident interactions with the highest level of hospitality and professionalism, using name when known, and accommodating special requests whenever possible and resolve guest complaints. Assist with all inquiries in connection with services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Know, communicate effectively, and sell activities available in the area, ie. Theatre, the arts, special exhibits, concerts, shows sports, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Complete opening and closing procedures and maintain the lobby areas in an orderly manner. Anticipate guest and resident needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Preferred Qualifications and Skills: A minimum of one year in guest experience, preferably in a luxury environment Have a high level of attention to detail and ability to create a quick rapport with others Must have strong communication skills, and ability to adapt to constant change within the Hotel Reading, writing, and oral proficiency in the English language Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts Must be able to work as part of a team Knowledge of the local Miami area is highly preferred What to Expect: Competitive Salary & Wages Medical, Dental and Vision insurance 401(k) Retirement Plan Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts US work authorization is required. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Four Seasons Hotel Miami is looking for a Hotel Ambassador who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization. Dominating Miami's sparkling 70-storey skyline, Four Seasons Hotel Miami is a sleek landmark that combines contemporary luxury with resort-style amenities, just a block from Biscayne Bay. Conveniently accessible to the city's prime attractions, the Hotel offers 182 guest rooms and 39 suites, an extensive spa and health club, bars and restaurants. As a centerpiece is a magnificent two-acre terrace featuring three outdoor swimming pools surrounded by 12 cabanas. The terrace also features a unique wading pool designed to resemble a palm orchard planted in the water and a poolside bar and lounge. Four Seasons has been on FORTUNE magazine's '100 Best Companies to Work For' every year since 1998... Come and find out why! With over 99 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees
people who share a single focus and are inspired to offer great service. The Hotel Ambassador is responsible for greeting guests and residents, responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum satisfaction while providing exceptional service. Handle all guest and resident interactions with the highest level of hospitality and professionalism, using name when known, and accommodating special requests whenever possible and resolve guest complaints. Assist with all inquiries in connection with services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Know, communicate effectively, and sell activities available in the area, ie. Theatre, the arts, special exhibits, concerts, shows sports, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Complete opening and closing procedures and maintain the lobby areas in an orderly manner. Anticipate guest and resident needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Preferred Qualifications and Skills: A minimum of one year in guest experience, preferably in a luxury environment Have a high level of attention to detail and ability to create a quick rapport with others Must have strong communication skills, and ability to adapt to constant change within the Hotel Reading, writing, and oral proficiency in the English language Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts Must be able to work as part of a team Knowledge of the local Miami area is highly preferred What to Expect: Competitive Salary & Wages Medical, Dental and Vision insurance 401(k) Retirement Plan Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts US work authorization is required. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.