Liv Communities LLC
PROPERTY MANAGER | Liv Sky Cottages
Liv Communities LLC, Flagstaff, Arizona, United States, 86001
Property Manager | Liv Sky Cottages
Primary Purpose of Position: To answer inquiries, present apartment homes and amenities, and provide accurate information about the community and apartment homes. To be responsible for all phases of the operation of a property, including, but not limited to, the general administration and maintenance of the physical site, to direct and control all personnel and resources to the end that the property is always maintained in good physical condition and within all budgetary guidelines. Liv in action! | Liv It: Support Liv Communities' Why, Promise, and Values. Incorporate the Liv It! concept and our core values of Liv empowered, Liv meaningfully, Liv simpler, Liv well and Liv with luv into strategy, daily decision making, and relationships. Duties and Responsibilities
Sales Activity Recommends periodic rent increases and concessions as determined by communities and/or market performance. Monitors competitor's activities, rents, and concessions. Motivates and guides leasing team to close a minimum of 30% of all traffic and maintains occupancy level within budgeted guidelines. Prepares and executes approved marketing and advertising plans or guides administrator to do the same. Periodically follows up with prospects to ensure quality of sales service. Reviews and approves/declines Applications for Residency. Resident Relations Responds to inquiries, concerns, or problems. Meets and/or corresponds with Residents as necessary to ensure quality service and resolution to problems. Leads team in providing exemplary service. Maintains and guides other team members in providing professional and friendly rapport with others. Team Hires, trains, and motivates team members. Prepares and conducts employee progress reviews. Provides team members opportunities for field related education. Adheres to and enforces all Liv Communities Standard Operating Procedures (SOP's) and general policies and procedures. Mentors exceptional team members and assists them in obtaining their career aspirations. Implements disciplinary action as necessary per company guidelines. Monitors staff's time and ensures accuracy of timesheets; approves and submits payroll records in accordance with company guidelines. Provides recognition to outstanding team members. Physical Condition of Community Inspect common areas, amenities, and market ready apartments to ensure a high level of quality standards. Direct efforts to maintain a high impact curb appeal at entrance, office and model. Assist with the preparation of specifications, bidding, and acceptance of proposals to maintain buildings, parking lots, and landscaping. Ensures that appropriate liability insurance, worker's compensation insurance, and fair housing form are kept on file and up to date on each contractor. Evaluates the performance of contractors to ensure a high quality of workmanship with respect to painting, cleaning of apartments, as well as repairs and maintenance made to buildings, parking areas and landscaping. Accounting Ensures that charges and payments are posted correctly in accounting software. Reviews all invoices, codes appropriate general ledger account, approves for payment, and submits to corporate office in a timely manner. Prepares and oversees the preparation and delivery of bank deposits. Reputation Maintains a positive reputation in the community of the property and Liv Communities. Ensures that any media relating to the property or company is referred to an authorized Liv Communities officer. Move Outs Inspects apartment homes after Resident(s) vacate. Completes move-out checklist. Processes Notices of Damage and performs move-out function on accounting system. Reporting Prepares and/or reviews and submits Weekly Occupancy, Traffic and Availability Reports. Prepares and submits monthly collection reports. Prepares and submits month-end accounting reports: Concessions Delinquency Vacancy Rent Roll Prepares and Submits Quarterly Reports: Marketing and advertising plan Property information and market surveys Corporate outreach form Turnover activity report Collections Prepares a monthly delinquency report, contacts, and corresponds with resident(s) who are delinquent in payment, prepares 7-day notices, civil complaints, and consults with legal counsel as necessary to proceed with evictions and money judgments. Attempts to collect from previous Residents with balances due on account by preparing correspondence, small claims complaints, and requests for garnishments or files the account with the appropriate collection agency. Budget Preparation & Review Reviews all contractual agreements; notes the expiration date and current rate paid. Prepares specifications and letters to suppliers or service providers to request a new proposal for the following year. Prepares a current rent schedule and forecasts rent increases for the following year on the Income & Turnover Forecast Form. Develops a renewal plan including recommendations on concessions and/or market rate discounts and non-monetary benefits. Forecasts the following year's turnover and rental income. Determines what fees may be collected the following year based on the history of the fees paid for the current year and forecast turnovers. Prepares recommendations for salary increases for the existing and seasonal staff and makes requests for new staff to be added if necessary. Prepares training and education request for staff and self. Prepares a Marketing & Advertising Plan for the following year. Prepares a Resident Retention Program inclusive of providing Resident services, activities, and gifts for the following year. Forecasts necessary capital improvements for the following year. Reviews year-to-date expenses and Budget Variance Report. Asses where variances exist and notes where adjustments may need to be made in the following year's budget. Sets up new budget in accounting software. Manage or provide support and direction to administrators of the following programs: Renewal Program: Develops, updates, and implements an approved renewal program. Prepares and updates Monthly Lease Expiration Report. Contacts Residents as per the outlined renewal program and advises on renewal options and rates. Retention Program: Prepares and submits a retention plan and budget. Meets with new Residents on their move-in date to welcome them to the community and delivers possession of the rental home to the new Resident. Evaluates Resident services and offers ideas to improve services. Implements new services and leads team in providing exemplary customer service. Addresses Resident complaints and follows-up with Resident service request. Prepares periodic newsletter and other marketing material to help retain Residents. Plan and coordinates efforts to offer social and educational events. Proposes gift ideas and prepares gifts at move-in and community events. Bookkeeping Function: Accepts and posts rent and other receipts in accounting software. Prepares bank deposits. Reviews Resident charges and posts charges in accounting software. Completes month end close out on accounting software and produces other reports as necessary. Provide support to sales staff by aiding with
Primary Purpose of Position: To answer inquiries, present apartment homes and amenities, and provide accurate information about the community and apartment homes. To be responsible for all phases of the operation of a property, including, but not limited to, the general administration and maintenance of the physical site, to direct and control all personnel and resources to the end that the property is always maintained in good physical condition and within all budgetary guidelines. Liv in action! | Liv It: Support Liv Communities' Why, Promise, and Values. Incorporate the Liv It! concept and our core values of Liv empowered, Liv meaningfully, Liv simpler, Liv well and Liv with luv into strategy, daily decision making, and relationships. Duties and Responsibilities
Sales Activity Recommends periodic rent increases and concessions as determined by communities and/or market performance. Monitors competitor's activities, rents, and concessions. Motivates and guides leasing team to close a minimum of 30% of all traffic and maintains occupancy level within budgeted guidelines. Prepares and executes approved marketing and advertising plans or guides administrator to do the same. Periodically follows up with prospects to ensure quality of sales service. Reviews and approves/declines Applications for Residency. Resident Relations Responds to inquiries, concerns, or problems. Meets and/or corresponds with Residents as necessary to ensure quality service and resolution to problems. Leads team in providing exemplary service. Maintains and guides other team members in providing professional and friendly rapport with others. Team Hires, trains, and motivates team members. Prepares and conducts employee progress reviews. Provides team members opportunities for field related education. Adheres to and enforces all Liv Communities Standard Operating Procedures (SOP's) and general policies and procedures. Mentors exceptional team members and assists them in obtaining their career aspirations. Implements disciplinary action as necessary per company guidelines. Monitors staff's time and ensures accuracy of timesheets; approves and submits payroll records in accordance with company guidelines. Provides recognition to outstanding team members. Physical Condition of Community Inspect common areas, amenities, and market ready apartments to ensure a high level of quality standards. Direct efforts to maintain a high impact curb appeal at entrance, office and model. Assist with the preparation of specifications, bidding, and acceptance of proposals to maintain buildings, parking lots, and landscaping. Ensures that appropriate liability insurance, worker's compensation insurance, and fair housing form are kept on file and up to date on each contractor. Evaluates the performance of contractors to ensure a high quality of workmanship with respect to painting, cleaning of apartments, as well as repairs and maintenance made to buildings, parking areas and landscaping. Accounting Ensures that charges and payments are posted correctly in accounting software. Reviews all invoices, codes appropriate general ledger account, approves for payment, and submits to corporate office in a timely manner. Prepares and oversees the preparation and delivery of bank deposits. Reputation Maintains a positive reputation in the community of the property and Liv Communities. Ensures that any media relating to the property or company is referred to an authorized Liv Communities officer. Move Outs Inspects apartment homes after Resident(s) vacate. Completes move-out checklist. Processes Notices of Damage and performs move-out function on accounting system. Reporting Prepares and/or reviews and submits Weekly Occupancy, Traffic and Availability Reports. Prepares and submits monthly collection reports. Prepares and submits month-end accounting reports: Concessions Delinquency Vacancy Rent Roll Prepares and Submits Quarterly Reports: Marketing and advertising plan Property information and market surveys Corporate outreach form Turnover activity report Collections Prepares a monthly delinquency report, contacts, and corresponds with resident(s) who are delinquent in payment, prepares 7-day notices, civil complaints, and consults with legal counsel as necessary to proceed with evictions and money judgments. Attempts to collect from previous Residents with balances due on account by preparing correspondence, small claims complaints, and requests for garnishments or files the account with the appropriate collection agency. Budget Preparation & Review Reviews all contractual agreements; notes the expiration date and current rate paid. Prepares specifications and letters to suppliers or service providers to request a new proposal for the following year. Prepares a current rent schedule and forecasts rent increases for the following year on the Income & Turnover Forecast Form. Develops a renewal plan including recommendations on concessions and/or market rate discounts and non-monetary benefits. Forecasts the following year's turnover and rental income. Determines what fees may be collected the following year based on the history of the fees paid for the current year and forecast turnovers. Prepares recommendations for salary increases for the existing and seasonal staff and makes requests for new staff to be added if necessary. Prepares training and education request for staff and self. Prepares a Marketing & Advertising Plan for the following year. Prepares a Resident Retention Program inclusive of providing Resident services, activities, and gifts for the following year. Forecasts necessary capital improvements for the following year. Reviews year-to-date expenses and Budget Variance Report. Asses where variances exist and notes where adjustments may need to be made in the following year's budget. Sets up new budget in accounting software. Manage or provide support and direction to administrators of the following programs: Renewal Program: Develops, updates, and implements an approved renewal program. Prepares and updates Monthly Lease Expiration Report. Contacts Residents as per the outlined renewal program and advises on renewal options and rates. Retention Program: Prepares and submits a retention plan and budget. Meets with new Residents on their move-in date to welcome them to the community and delivers possession of the rental home to the new Resident. Evaluates Resident services and offers ideas to improve services. Implements new services and leads team in providing exemplary customer service. Addresses Resident complaints and follows-up with Resident service request. Prepares periodic newsletter and other marketing material to help retain Residents. Plan and coordinates efforts to offer social and educational events. Proposes gift ideas and prepares gifts at move-in and community events. Bookkeeping Function: Accepts and posts rent and other receipts in accounting software. Prepares bank deposits. Reviews Resident charges and posts charges in accounting software. Completes month end close out on accounting software and produces other reports as necessary. Provide support to sales staff by aiding with