Lutheran Family Services Rocky Mountains
Regional Donor Relations Manager
Lutheran Family Services Rocky Mountains, Colorado Springs, Colorado, United States, 80901
Regional Donor Relations Manager
The Regional Donor Relations Manager plays a key and integral role in the success of Lutheran Family Services Rocky Mountains fund development efforts, specifically through ongoing and proactive relationship management, strategic communications plans, gifts cultivation and solicitation activity with an assigned caseload of qualified donors and a smaller group of assigned, qualified major gift prospects. In this role, the RDRM will identify, qualify, be assigned, cultivate, solicit and steward donors, assist in planning and organizing key fundraising events and prospects, acting as the primary contact between Lutheran Family Services Rocky Mountains (LFSRM) and the assigned caseload, with an emphasis on securing gifts while retaining and strengthening existing giving. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages a caseload of 125+ assigned and qualified donors and fulfills a caseload communications plan, including individual fundraising goals and personalized strategies, to steward, educate, cultivate and solicit gifts from donors each fiscal year. Maintains and seeks to engage with an additional prospective donor "watch list" as assigned, following the communications plan that is specific to each donor and prospect. Leads one-to-one solicitation, gift acknowledgement, and stewardship communication, and travels as necessary to establish and maintain excellent donor relations. Assists in the development of solicitation strategies and facilitates the team planning process for peer-to-peer cultivation and solicitation approaches. Participates in recommended professional trainings, conference calls with other major gifts staff, conference kindred sessions, and other professional development opportunities. Works in close conjunction with other RDRMs, pursuing and contributing to harmonious collaboration between direct marketing, social media, foundation, corporation, and planned giving staff for optimal integrated strategies. Makes effective use of volunteerism opportunities, events and other initiatives to engage with assigned donors, to bring them closer to LFSRM, and to deepen their awareness of the impact of our work, especially in areas of interest to them. Works with other staff, leadership and volunteers to develop new donor/prospect cultivation events, such as private receptions, dinners in homes, or seminars. Manages all office systems related to RDRM duties, including maintaining updating CRM donor files, tracking spreadsheets, correspondence and gift acknowledgments, etc., in keeping with department policies and procedures. QUALIFICATIONS Has knowledge of Lutheran Church traditions, and other faith-based communities, in relation to agency services in order to communicate with constituency leadership as well as with agency staff and volunteers. Able to work independently in a fast-paced environment without extensive admin support. Highly organized and able to effectively manage multiple projects and competing priorities with professionalism. Strong computer skills in Word and Excel. Ability to develop and manage budgets. Excellent written, verbal, and interpersonal skills. Ability to handle stressful situations in a calm and productive manner. Ability to be detail-oriented, meet deadlines, and to operate on an independent basis. Ability to self-start, work well in a team setting and lead volunteers. High comfort level with public speaking. Willingness to travel within the LFRSM service area. Possesses a valid Colorado driver's license and must carry automobile liability insurance at the level of $100,000/300,000/100,000. Demonstrates commitment to the Mission, Values and Vision of Lutheran Family Services Rocky Mountains. EDUCATION and/or EXPERIENCE Bachelor's degree from four-year college or university; or one to five years related experience and/or training; or equivalent combination of education and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The Regional Donor Relations Manager plays a key and integral role in the success of Lutheran Family Services Rocky Mountains fund development efforts, specifically through ongoing and proactive relationship management, strategic communications plans, gifts cultivation and solicitation activity with an assigned caseload of qualified donors and a smaller group of assigned, qualified major gift prospects. In this role, the RDRM will identify, qualify, be assigned, cultivate, solicit and steward donors, assist in planning and organizing key fundraising events and prospects, acting as the primary contact between Lutheran Family Services Rocky Mountains (LFSRM) and the assigned caseload, with an emphasis on securing gifts while retaining and strengthening existing giving. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages a caseload of 125+ assigned and qualified donors and fulfills a caseload communications plan, including individual fundraising goals and personalized strategies, to steward, educate, cultivate and solicit gifts from donors each fiscal year. Maintains and seeks to engage with an additional prospective donor "watch list" as assigned, following the communications plan that is specific to each donor and prospect. Leads one-to-one solicitation, gift acknowledgement, and stewardship communication, and travels as necessary to establish and maintain excellent donor relations. Assists in the development of solicitation strategies and facilitates the team planning process for peer-to-peer cultivation and solicitation approaches. Participates in recommended professional trainings, conference calls with other major gifts staff, conference kindred sessions, and other professional development opportunities. Works in close conjunction with other RDRMs, pursuing and contributing to harmonious collaboration between direct marketing, social media, foundation, corporation, and planned giving staff for optimal integrated strategies. Makes effective use of volunteerism opportunities, events and other initiatives to engage with assigned donors, to bring them closer to LFSRM, and to deepen their awareness of the impact of our work, especially in areas of interest to them. Works with other staff, leadership and volunteers to develop new donor/prospect cultivation events, such as private receptions, dinners in homes, or seminars. Manages all office systems related to RDRM duties, including maintaining updating CRM donor files, tracking spreadsheets, correspondence and gift acknowledgments, etc., in keeping with department policies and procedures. QUALIFICATIONS Has knowledge of Lutheran Church traditions, and other faith-based communities, in relation to agency services in order to communicate with constituency leadership as well as with agency staff and volunteers. Able to work independently in a fast-paced environment without extensive admin support. Highly organized and able to effectively manage multiple projects and competing priorities with professionalism. Strong computer skills in Word and Excel. Ability to develop and manage budgets. Excellent written, verbal, and interpersonal skills. Ability to handle stressful situations in a calm and productive manner. Ability to be detail-oriented, meet deadlines, and to operate on an independent basis. Ability to self-start, work well in a team setting and lead volunteers. High comfort level with public speaking. Willingness to travel within the LFRSM service area. Possesses a valid Colorado driver's license and must carry automobile liability insurance at the level of $100,000/300,000/100,000. Demonstrates commitment to the Mission, Values and Vision of Lutheran Family Services Rocky Mountains. EDUCATION and/or EXPERIENCE Bachelor's degree from four-year college or university; or one to five years related experience and/or training; or equivalent combination of education and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.