ProTech Medical
Job Details
Job Location AMP Paducah - Paducah, KY
Salary Range $18.00 - $18.00 Hourly
Description
Duties and responsibilities Regular, reliable, and predictable on-site attendance Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care. Ability to receive walk-in prescriptions/orders/referrals at office for equipment needed. Ability to process referrals: This involves creating account in Brightree, verifying insurance, order creation, authorizations, and notes as needed in Brightree. Additionally, updating SharePoint data base and informing walk-in of typical process for receiving equipment. Ability to process order completely from start to finish, including the above, plus: scanning documents into SharePoint Database and Brightree Document Management, copying any and all insurance cards, driver's license, credit cards, etc.. that might be applicable to have on file, informing the clients of all guidelines that are necessary to their receiving of the equipment as outlined in Policies and Procedures. Competency evaluations will be used to gauge CSR knowledge of these aspects. Maintain working relationship with referral sources. Once a referral is received, the CSR will return a notice to the referral source (either by phone, e-mail or fax) alerting them that the referral has been received and will be processed. Additionality the CSR will thank the referral source for the referral and ask any pertinent questions, as outlined in SharePoint Database, that might be needed to update the database fully. Finally, the CSR will keep the referral source updated as the client's equipment order is progressed through the stages of receiving of equipment. Ability to make sure the client is progressed accordingly through the stages of receival of equipment as outlined by funding guidelines (i.e. Medical NCD/LCDs and other provider manuals specific to equipment provided). Ability to assist clients/caregivers/SLPs/dealers with basic technical information as related to operation of the provided equipment including: hardware, software and interfaces. Competency evaluations will be used to gauge CSR knowledge of these aspects. Maintain working relationship with dealer network. Once a quote is received, the CSR will generate a retail and dealer quote (appropriately priced based upon the individual dealer terms established) and return to the dealer within 1 business day. Additionality the CSR will thank the dealer for the request and follow-up with the dealer to ensure that our current database is fully updated with dealer information. Answer multi-line phone system efficiently and direct he patient to the correct person and/or department they need. Ability to distinguish, and process accordingly, requests from dealers and from client referral sources. CSR must be able to generate retail and dealer quotes as requested by network of provider dealers. Ability to have >98% accuracy on orders that are created. Ability to work training ops and follow ups within 2 business days. Assist with implementation of quality improvement program to meet company and accreditation standards. Reconcile cash drawer daily and report to accounting with ability to post through unapplied payments. Taking deposits to the bank twice weekly when applicable. Ability to receive equipment that is returned per accreditation standards and tag equipment appropriately at time of receiving while using universal precautions. Ability to greet all customers with a positive attitude when they come into the facility and make sure you addressed all their needs prior to leaving. Ability to complete auto pay form an all patients with equipment needs. Responsible to keep showroom stocked and organized at all times. Ability to work on assembly of devices/equipment as deemed necessary by management. Other duties as needed Qualifications
Experience & Qualifications include:
Experience in healthcare, preferably HME or Home Health Industry Experience in Microsoft Office including: Outlook , Word, Excel with additional preference of SharePoint and the Office 365 environment Experience in Apple's iOS system and their hardware products Ability to work independently Outstanding Communication and presentation skills - both written and oral Excellent analytical, reasoning and problem-solving skills Courteous Customer Service (internally and externally) Excellent computer skills Must love helping People (both internally and externally) High level of attention to detail Positive influence on all employees Able to manage multiple priorities and close the loop when interrupted Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.
Physical requirements
While performing the duties of this position, employee may be required to stand for extended periods of time and must talk and hear. Occasional stooping, bending, twisting and crouching may be required. The employee sits, walks, kneels and reaches with hands and arms. May be required to lift and/or move up to 50 lbs. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Job Location AMP Paducah - Paducah, KY
Salary Range $18.00 - $18.00 Hourly
Description
Duties and responsibilities Regular, reliable, and predictable on-site attendance Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care. Ability to receive walk-in prescriptions/orders/referrals at office for equipment needed. Ability to process referrals: This involves creating account in Brightree, verifying insurance, order creation, authorizations, and notes as needed in Brightree. Additionally, updating SharePoint data base and informing walk-in of typical process for receiving equipment. Ability to process order completely from start to finish, including the above, plus: scanning documents into SharePoint Database and Brightree Document Management, copying any and all insurance cards, driver's license, credit cards, etc.. that might be applicable to have on file, informing the clients of all guidelines that are necessary to their receiving of the equipment as outlined in Policies and Procedures. Competency evaluations will be used to gauge CSR knowledge of these aspects. Maintain working relationship with referral sources. Once a referral is received, the CSR will return a notice to the referral source (either by phone, e-mail or fax) alerting them that the referral has been received and will be processed. Additionality the CSR will thank the referral source for the referral and ask any pertinent questions, as outlined in SharePoint Database, that might be needed to update the database fully. Finally, the CSR will keep the referral source updated as the client's equipment order is progressed through the stages of receiving of equipment. Ability to make sure the client is progressed accordingly through the stages of receival of equipment as outlined by funding guidelines (i.e. Medical NCD/LCDs and other provider manuals specific to equipment provided). Ability to assist clients/caregivers/SLPs/dealers with basic technical information as related to operation of the provided equipment including: hardware, software and interfaces. Competency evaluations will be used to gauge CSR knowledge of these aspects. Maintain working relationship with dealer network. Once a quote is received, the CSR will generate a retail and dealer quote (appropriately priced based upon the individual dealer terms established) and return to the dealer within 1 business day. Additionality the CSR will thank the dealer for the request and follow-up with the dealer to ensure that our current database is fully updated with dealer information. Answer multi-line phone system efficiently and direct he patient to the correct person and/or department they need. Ability to distinguish, and process accordingly, requests from dealers and from client referral sources. CSR must be able to generate retail and dealer quotes as requested by network of provider dealers. Ability to have >98% accuracy on orders that are created. Ability to work training ops and follow ups within 2 business days. Assist with implementation of quality improvement program to meet company and accreditation standards. Reconcile cash drawer daily and report to accounting with ability to post through unapplied payments. Taking deposits to the bank twice weekly when applicable. Ability to receive equipment that is returned per accreditation standards and tag equipment appropriately at time of receiving while using universal precautions. Ability to greet all customers with a positive attitude when they come into the facility and make sure you addressed all their needs prior to leaving. Ability to complete auto pay form an all patients with equipment needs. Responsible to keep showroom stocked and organized at all times. Ability to work on assembly of devices/equipment as deemed necessary by management. Other duties as needed Qualifications
Experience & Qualifications include:
Experience in healthcare, preferably HME or Home Health Industry Experience in Microsoft Office including: Outlook , Word, Excel with additional preference of SharePoint and the Office 365 environment Experience in Apple's iOS system and their hardware products Ability to work independently Outstanding Communication and presentation skills - both written and oral Excellent analytical, reasoning and problem-solving skills Courteous Customer Service (internally and externally) Excellent computer skills Must love helping People (both internally and externally) High level of attention to detail Positive influence on all employees Able to manage multiple priorities and close the loop when interrupted Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.
Physical requirements
While performing the duties of this position, employee may be required to stand for extended periods of time and must talk and hear. Occasional stooping, bending, twisting and crouching may be required. The employee sits, walks, kneels and reaches with hands and arms. May be required to lift and/or move up to 50 lbs. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.