Performance Team
Dispatcher Service Support Specialist
Performance Team, Altoona, Pennsylvania, United States, 16603
Dispatcher/Service Support Specialist
Position at K&D Factory Service Harrisburg, PA Open Office and a team-oriented type environment: Hours are M-F 8:00 am-4:30 pm We're looking for a multitasking wizard to be our next Dispatcher/Service Support Specialist
Cooking & Refrigeration in York. You'll be the center of communication between our customers, technicians, and internal teams- keeping service requests flowing, parts moving, and work orders tight. If you love structure, know your way around a phone system, and can spot typos faster than a spellcheck, you'll thrive here. Essential Functions: Logistics Pro: Maintain open and thorough communication with technicians on their routes using dispatching software. Task Maestro: Create work orders, maintain billing notes, and input data into our ERP. Office Maven: Handle clerical duties like scanning, phones, and managing daily mail. Customer Champion: Welcome and guide customers on repair follow-up. Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders. Safety Advocate: Prioritize safety and follow our accident prevention procedures. Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager. Responsibilities of the Position: Team Player: This is a non-supervisory role, reporting to the Branch Manager. Decision Influencer: Your actions can impact people, finances, and our organization's reputation. Minimum Qualifications: Experience Insight: Experience in a related field, such as dispatcher or operations, especially in a fast-paced environment. Exceptional Communicator: Strong customer service, communication, and problem-solving skills. Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Must be 18 years or older. Self-Motivated and Organized: Excel at working independently with minimal supervision. Tech-Savvy: Proficient in operating computers and office equipment, with a comprehensive understanding of Microsoft Excel. Physical Demands: Office Oasis: Primarily, work in a typical office environment. Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed. Balanced Posture: A mix of sitting, walking, and standing throughout your day. Perks & Details: Take your time: Paid time off + holiday pay Benefits: Health, dental & vision insurance Peace of Mind: Company-paid life and disability insurance Future-Focused: 401(k) with company match Town Share Program- Share in our company's long-term financial success through our unique Town Shares initiativegrow with us and benefit as we thrive together. Apply today and join a team that's been keeping commercial kitchens cooking for over 75 years! K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton. K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged. K&D Factory Service is a division of Unlimited Service Group, "All Unique, All United."
Position at K&D Factory Service Harrisburg, PA Open Office and a team-oriented type environment: Hours are M-F 8:00 am-4:30 pm We're looking for a multitasking wizard to be our next Dispatcher/Service Support Specialist
Cooking & Refrigeration in York. You'll be the center of communication between our customers, technicians, and internal teams- keeping service requests flowing, parts moving, and work orders tight. If you love structure, know your way around a phone system, and can spot typos faster than a spellcheck, you'll thrive here. Essential Functions: Logistics Pro: Maintain open and thorough communication with technicians on their routes using dispatching software. Task Maestro: Create work orders, maintain billing notes, and input data into our ERP. Office Maven: Handle clerical duties like scanning, phones, and managing daily mail. Customer Champion: Welcome and guide customers on repair follow-up. Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders. Safety Advocate: Prioritize safety and follow our accident prevention procedures. Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager. Responsibilities of the Position: Team Player: This is a non-supervisory role, reporting to the Branch Manager. Decision Influencer: Your actions can impact people, finances, and our organization's reputation. Minimum Qualifications: Experience Insight: Experience in a related field, such as dispatcher or operations, especially in a fast-paced environment. Exceptional Communicator: Strong customer service, communication, and problem-solving skills. Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Must be 18 years or older. Self-Motivated and Organized: Excel at working independently with minimal supervision. Tech-Savvy: Proficient in operating computers and office equipment, with a comprehensive understanding of Microsoft Excel. Physical Demands: Office Oasis: Primarily, work in a typical office environment. Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed. Balanced Posture: A mix of sitting, walking, and standing throughout your day. Perks & Details: Take your time: Paid time off + holiday pay Benefits: Health, dental & vision insurance Peace of Mind: Company-paid life and disability insurance Future-Focused: 401(k) with company match Town Share Program- Share in our company's long-term financial success through our unique Town Shares initiativegrow with us and benefit as we thrive together. Apply today and join a team that's been keeping commercial kitchens cooking for over 75 years! K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton. K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged. K&D Factory Service is a division of Unlimited Service Group, "All Unique, All United."