TD Bank
Governance & Control Manager
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. Oversees and leads a highly complex and diverse function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results. Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices. Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise. Acts as a strategic partner to leadership team on the management of the function, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/enterprise areas. Sets operational team direction and collaborates with others to execute on common goals. Focuses on longer-range planning for functional area (e.g. 12 months or greater). Education & Experience: Undergraduate degree preferred 10+ years of relevant experience Deep industry and business knowledge and expertise on risk and control functions Advanced knowledge of governance, risk and control procedures, strategies & tactics Advanced knowledge of risk management environment, standards, regulations and mitigation Knowledge of current and emerging trends Skill in managing budgets and resource allocation Skill in mentoring, coaching and performance management Skill in using analytical software tools, data analysis methods and reporting techniques Skill in using computer applications including MS Office Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion Ability to communicate effectively in both oral and written form Ability to work collaboratively and build relationships across teams and functions Ability to work successfully as a member of a team and independently Ability to exercise sound judgement in making decisions Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to process and handle confidential information with discretion Ability to establish goals and objectives that support the strategic plan Ability to contribute to strategic direction of the strategic initiatives and projects Customer Accountabilities: Develops, communicates and implements a holistic governance and control strategy for own specific business function in support of and integrated with the overall business strategy Manages and plans activities that require alignment across multiple areas Leads the implementation of regulatory change management and provides guidance to the team in the development and/or integrated implementation of policies/procedures/changes across multiple business/functional areas Leads partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and identifying issues and opportunities and recommending actions to senior management Ensures all administration, control and compliance activities are complete and accurate to meet targets for own area Ensures an integrated and aggregated view of all related business risk and control activities across the overall function providing escalations, recommendations, and decision support to leadership Forecasts programs/initiatives and demand, and coordinates prioritization of the portfolio/initiatives with key stakeholders Provides functional/business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business risk strategies and executive management direction Provides direction to complex, wide-ranging enterprise or cross-function/business projects as a SME and participates in designing, testing, and implementation of solutions Shareholder Accountabilities: Works closely with senior management to develop business plan, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale Leads interface and relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements Assesses/identifies key issues and escalates to appropriate levels and relevant stakeholders and business management where required Identifies, mitigates and reports on risk issues per enterprise policy/guidance and ensures appropriate escalation processes are followed Ensures business operations are in compliance with applicable requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) Leads or contributes to cross-functional/enterprise initiatives as a SME helping to identify risk/provide guidance for complex situations Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues Protects the interests of the organization
identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: Responsible for management of the overall team providing both leadership, guidance, and expertise; ensures team adheres to enterprise frameworks and methodologies Supports team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assesses potential impacts to the Bank Leads a high-performing team; provides ongoing feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Manages employees in compliance with all human resources policies, procedures and guidelines of conduct Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand ambassador for your business area/function and the Bank Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel
Occasional International Travel
Never Performing sedentary work
Continuous Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Occasional Sitting
Continuous Standing
Occasional Walking
Occasional Moving safely in confined spaces
Occasional Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Never Squatting
Occasional Bending
Occasional Kneeling
Never Crawling
Never Climbing
Never Reaching overhead
Never Reaching forward
Occasional Pushing
Never Pulling
Never Twisting
Never Concentrating for long periods of time
Continuous Applying common sense to deal with problems involving standardized situations
Continuous Reading, writing and comprehending instructions
Continuous Adding, subtracting, multiplying and dividing
Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. Oversees and leads a highly complex and diverse function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results. Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices. Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise. Acts as a strategic partner to leadership team on the management of the function, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/enterprise areas. Sets operational team direction and collaborates with others to execute on common goals. Focuses on longer-range planning for functional area (e.g. 12 months or greater). Education & Experience: Undergraduate degree preferred 10+ years of relevant experience Deep industry and business knowledge and expertise on risk and control functions Advanced knowledge of governance, risk and control procedures, strategies & tactics Advanced knowledge of risk management environment, standards, regulations and mitigation Knowledge of current and emerging trends Skill in managing budgets and resource allocation Skill in mentoring, coaching and performance management Skill in using analytical software tools, data analysis methods and reporting techniques Skill in using computer applications including MS Office Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion Ability to communicate effectively in both oral and written form Ability to work collaboratively and build relationships across teams and functions Ability to work successfully as a member of a team and independently Ability to exercise sound judgement in making decisions Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to process and handle confidential information with discretion Ability to establish goals and objectives that support the strategic plan Ability to contribute to strategic direction of the strategic initiatives and projects Customer Accountabilities: Develops, communicates and implements a holistic governance and control strategy for own specific business function in support of and integrated with the overall business strategy Manages and plans activities that require alignment across multiple areas Leads the implementation of regulatory change management and provides guidance to the team in the development and/or integrated implementation of policies/procedures/changes across multiple business/functional areas Leads partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and identifying issues and opportunities and recommending actions to senior management Ensures all administration, control and compliance activities are complete and accurate to meet targets for own area Ensures an integrated and aggregated view of all related business risk and control activities across the overall function providing escalations, recommendations, and decision support to leadership Forecasts programs/initiatives and demand, and coordinates prioritization of the portfolio/initiatives with key stakeholders Provides functional/business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business risk strategies and executive management direction Provides direction to complex, wide-ranging enterprise or cross-function/business projects as a SME and participates in designing, testing, and implementation of solutions Shareholder Accountabilities: Works closely with senior management to develop business plan, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale Leads interface and relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements Assesses/identifies key issues and escalates to appropriate levels and relevant stakeholders and business management where required Identifies, mitigates and reports on risk issues per enterprise policy/guidance and ensures appropriate escalation processes are followed Ensures business operations are in compliance with applicable requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) Leads or contributes to cross-functional/enterprise initiatives as a SME helping to identify risk/provide guidance for complex situations Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues Protects the interests of the organization
identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: Responsible for management of the overall team providing both leadership, guidance, and expertise; ensures team adheres to enterprise frameworks and methodologies Supports team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assesses potential impacts to the Bank Leads a high-performing team; provides ongoing feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Manages employees in compliance with all human resources policies, procedures and guidelines of conduct Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand ambassador for your business area/function and the Bank Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel
Occasional International Travel
Never Performing sedentary work
Continuous Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Occasional Sitting
Continuous Standing
Occasional Walking
Occasional Moving safely in confined spaces
Occasional Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Never Squatting
Occasional Bending
Occasional Kneeling
Never Crawling
Never Climbing
Never Reaching overhead
Never Reaching forward
Occasional Pushing
Never Pulling
Never Twisting
Never Concentrating for long periods of time
Continuous Applying common sense to deal with problems involving standardized situations
Continuous Reading, writing and comprehending instructions
Continuous Adding, subtracting, multiplying and dividing
Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We