Wounded Warrior Project
Independence Program Senior Specialist
Wounded Warrior Project, Colorado Springs, Colorado, United States, 80901
Wounded Warrior Project Independence Program Senior Specialist
If you believe that honoring and empowering our nation's veterans is more than just a cause
that it's a calling
then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too
helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as: A flexible hybrid work schedule (three days in the office, two days' work from home) Full medical, dental, and vision coverage for both teammates AND family members Competitive pay and performance incentives A fun, mission-focused, and collaborative team environment The Wounded Warrior Project (WWP) Independence Program (IP) Senior Specialist provides general program management, supports successful integration between the IP and the Continuous Care Services (CCS) Team, manages program data analysis with MD&I team, conducts staff training for IP standard operating procedures as well as training related to fundamentals of case management and social services. The Senior Specialist is the subject matter expert for all aspects of IP implementation, specifically with the case management independent contractors and other vendors essential for IP service provision. Note: The Independence Program is designed to help warriors' live life to the fullest, on their own terms. It serves wounded, ill, and injured veterans living with a moderate-to-severe brain injury, spinal cord injury, or other neurological conditions. The warrior's cognitive or physical challenges may limit his or her opportunity to access resources and activities in his or her community. The Independence Program helps break down these barriers. DUTIES & RESPONSIBILITIES Assist the Independence Program and Continuous Care Services leadership team with continuous program evaluation including analysis of programmatic Key Performance Indicators (KPIs), analysis of service delivery metrics and program finance analysis, to meet the services needs of warriors and families. Collaborate across all programs to ensure adequate awareness of WWP mental and brain health programs as well as keeping IP and CCS teams well informed about other WWP programs and external resources. Conduit between Independence Program and Continuous Care Services teams to ensure streamlined communication and overall collaboration by consolidating, evaluating, and improving processes to reduce variance and ensure consistency among independent contractors, vendors and internal staff. Serve as the primary point of contact for IP and CCS team with IT, Metrics, and Marketing/Media teams. Prepare briefings and reports include compiling, organizing, and updating reports regularly. Collaborate with WWP teammates, independent contractors, and third-party providers to obtain required data. Analyze and interpret statistical data to identify trends or relationships using raw data and dashboard visualizations. Develop and manage: IP and CCS Standard Operations Procedure manual, onboarding manual for new staff, and all other IP and CCS electronic databases. Lead IP and CCS Initiatives and projects, document and track statuses of projects, and identify innovative and strategic opportunities for programmatic development. Assist with communication coordination among family member/caregiver, WWP program staff, other external organizations, agencies, and healthcare facilities to maximize family's ability to make informed decisions. Manage macro-level issues by identifying trends in access to care in IP and CCS cases by collaborating with internal and external stakeholders. Assist with outreach efforts, development, and training of new independent contractor and CCS vendor relationships Onboard new vendors, facilitate trainings and improve training materials as needed as well as evaluate vendor effectiveness. Conduct internal and external program briefs. Provide strategic guidance to WWP internal IP and CCS staff and external independent contractors and vendors on community-based programs and resources for brain injury, spinal cord injury, and mental health disorders necessary for adequate triage of services based on warrior needs. Serve as the IP representative at local and national Brain Health Conferences. Develop and maintain working relationships with related community health care and social service providers including the VA and Veteran Service Organizations. Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Demonstrated ability to conceptualize and develop organizational and programmatic material and content. Demonstrated working knowledge of healthcare environments to include home and community based supports Demonstrated ability to develop and deliver comprehensive, professional training materials. Effective group presentation and facilitation skills. Confident communicator with demonstrated ability to present information effectively to audiences. Possess competencies related to working with individuals with varying physical, mental and cognitive challenges while maintaining a philosophy of individualized services designed to empower the Warrior and maximize independence and quality of life. Ability to facilitate and enhance team cohesion and atmosphere. Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Ability to establish professional relationships for the purposes of creating a diverse network of resources, built on maintaining WWP's strong supportive presence within the community. Demonstrated understanding of physiological trauma, psychological and mental health issues. Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress. Strong working understanding of WWP programs and other resources available for families and Warriors. Excellent written and verbal communication skills. Strong organizational and time management skills. Effectively manage multiple priorities and complete assignments and meet deadlines. Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment. Demonstrated ability to speak publicly in front of diverse audiences. Demonstrated ability to work with diverse individuals and build effective working relationships telephonically. Exceptional interpersonal skills with the ability to interact effectively. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. Demonstrated ability to successfully lead project teams composed of diverse team members from all levels of the organization. Strong organizational skills and exceptional attention to detail. Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment. Apply critical thinking skills to identify and/or develop and execute effective solutions to complex issues. Ability to analyze data and discern trends. Ability to maintain a flexible work schedule to meet warrior needs. Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint. High energy level. Self-starter; willing to take initiative. Unequivocal commitment to the highest standards of personal and business ethics and conduct. Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements: Five years of experience working with veteran healthcare-focused programming, case management, healthcare administration, or healthcare business analytics. Five years of experience working with military or veterans' population in support of their development and readjustment. Five years of experience in a hospital, physician practice, education training role, or healthcare-related information technology systems with significant responsibilities in program management. Preferences: Six years of experience analyzing and interpreting data Five years of experience with healthcare information technology applications, and process workflows. Five years of program management experience in the design, development, and administration of healthcare programs. Five years of project management experience. Five years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress. EDUCATION Requirements: Master's degree in healthcare services, healthcare administration, human services, social work, mental health counseling, rehabilitation counseling or other healthcare related field. Equivalent combination of education, training, certification, project management, healthcare information technology application, and process
If you believe that honoring and empowering our nation's veterans is more than just a cause
that it's a calling
then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too
helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as: A flexible hybrid work schedule (three days in the office, two days' work from home) Full medical, dental, and vision coverage for both teammates AND family members Competitive pay and performance incentives A fun, mission-focused, and collaborative team environment The Wounded Warrior Project (WWP) Independence Program (IP) Senior Specialist provides general program management, supports successful integration between the IP and the Continuous Care Services (CCS) Team, manages program data analysis with MD&I team, conducts staff training for IP standard operating procedures as well as training related to fundamentals of case management and social services. The Senior Specialist is the subject matter expert for all aspects of IP implementation, specifically with the case management independent contractors and other vendors essential for IP service provision. Note: The Independence Program is designed to help warriors' live life to the fullest, on their own terms. It serves wounded, ill, and injured veterans living with a moderate-to-severe brain injury, spinal cord injury, or other neurological conditions. The warrior's cognitive or physical challenges may limit his or her opportunity to access resources and activities in his or her community. The Independence Program helps break down these barriers. DUTIES & RESPONSIBILITIES Assist the Independence Program and Continuous Care Services leadership team with continuous program evaluation including analysis of programmatic Key Performance Indicators (KPIs), analysis of service delivery metrics and program finance analysis, to meet the services needs of warriors and families. Collaborate across all programs to ensure adequate awareness of WWP mental and brain health programs as well as keeping IP and CCS teams well informed about other WWP programs and external resources. Conduit between Independence Program and Continuous Care Services teams to ensure streamlined communication and overall collaboration by consolidating, evaluating, and improving processes to reduce variance and ensure consistency among independent contractors, vendors and internal staff. Serve as the primary point of contact for IP and CCS team with IT, Metrics, and Marketing/Media teams. Prepare briefings and reports include compiling, organizing, and updating reports regularly. Collaborate with WWP teammates, independent contractors, and third-party providers to obtain required data. Analyze and interpret statistical data to identify trends or relationships using raw data and dashboard visualizations. Develop and manage: IP and CCS Standard Operations Procedure manual, onboarding manual for new staff, and all other IP and CCS electronic databases. Lead IP and CCS Initiatives and projects, document and track statuses of projects, and identify innovative and strategic opportunities for programmatic development. Assist with communication coordination among family member/caregiver, WWP program staff, other external organizations, agencies, and healthcare facilities to maximize family's ability to make informed decisions. Manage macro-level issues by identifying trends in access to care in IP and CCS cases by collaborating with internal and external stakeholders. Assist with outreach efforts, development, and training of new independent contractor and CCS vendor relationships Onboard new vendors, facilitate trainings and improve training materials as needed as well as evaluate vendor effectiveness. Conduct internal and external program briefs. Provide strategic guidance to WWP internal IP and CCS staff and external independent contractors and vendors on community-based programs and resources for brain injury, spinal cord injury, and mental health disorders necessary for adequate triage of services based on warrior needs. Serve as the IP representative at local and national Brain Health Conferences. Develop and maintain working relationships with related community health care and social service providers including the VA and Veteran Service Organizations. Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Demonstrated ability to conceptualize and develop organizational and programmatic material and content. Demonstrated working knowledge of healthcare environments to include home and community based supports Demonstrated ability to develop and deliver comprehensive, professional training materials. Effective group presentation and facilitation skills. Confident communicator with demonstrated ability to present information effectively to audiences. Possess competencies related to working with individuals with varying physical, mental and cognitive challenges while maintaining a philosophy of individualized services designed to empower the Warrior and maximize independence and quality of life. Ability to facilitate and enhance team cohesion and atmosphere. Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Ability to establish professional relationships for the purposes of creating a diverse network of resources, built on maintaining WWP's strong supportive presence within the community. Demonstrated understanding of physiological trauma, psychological and mental health issues. Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress. Strong working understanding of WWP programs and other resources available for families and Warriors. Excellent written and verbal communication skills. Strong organizational and time management skills. Effectively manage multiple priorities and complete assignments and meet deadlines. Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment. Demonstrated ability to speak publicly in front of diverse audiences. Demonstrated ability to work with diverse individuals and build effective working relationships telephonically. Exceptional interpersonal skills with the ability to interact effectively. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. Demonstrated ability to successfully lead project teams composed of diverse team members from all levels of the organization. Strong organizational skills and exceptional attention to detail. Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment. Apply critical thinking skills to identify and/or develop and execute effective solutions to complex issues. Ability to analyze data and discern trends. Ability to maintain a flexible work schedule to meet warrior needs. Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint. High energy level. Self-starter; willing to take initiative. Unequivocal commitment to the highest standards of personal and business ethics and conduct. Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements: Five years of experience working with veteran healthcare-focused programming, case management, healthcare administration, or healthcare business analytics. Five years of experience working with military or veterans' population in support of their development and readjustment. Five years of experience in a hospital, physician practice, education training role, or healthcare-related information technology systems with significant responsibilities in program management. Preferences: Six years of experience analyzing and interpreting data Five years of experience with healthcare information technology applications, and process workflows. Five years of program management experience in the design, development, and administration of healthcare programs. Five years of project management experience. Five years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress. EDUCATION Requirements: Master's degree in healthcare services, healthcare administration, human services, social work, mental health counseling, rehabilitation counseling or other healthcare related field. Equivalent combination of education, training, certification, project management, healthcare information technology application, and process