SPS-North America
Job Description
Job Description
Reports To:
The
Mailroom Associate
will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The
Mailroom Associate
provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas:
processing of inbound/outbound mail,
distributing/delivering
mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Typical Working Hours:
Mondays to Fridays, 8AM - 5PM Duties and Responsibilities: Deliver 5-star customer service across all communication channels Receive, sort, and log incoming mail/packages using tracking software Operate mailroom equipment (postage meter, copier, inserter, etc.) Manage outgoing mail and shipping/receiving tasks Maintain accurate records of mail and package transactions Notify and distribute deliveries to employees Handle mail/package inquiries and submit work orders as needed Keep the Business Service Center clean and organized Monitor and restock office supplies Proactively identify tasks during downtime Build strong relationships with employees and cross-functional teams Maintain professionalism in all interactions Train backup staff and support sensitive requests appropriately Provide reception, concierge, or hospitality support as needed Competencies : Strong verbal and written communication Excellent customer service and organizational skills Proficient in MS Office and general PC use Able to multitask and work independently Familiar with mailroom/MFD equipment and shipping/receiving procedures Detail-oriented with ability to follow instructions and ensure packaging/shipping accuracy Qualifications and Education Requirements: High school diploma or equivalent required 2+ years of related experience preferred Strong organizational, communication, and problem-solving skills Ability to manage time effectively and work assigned hours Proficient in or able to learn computer-based systems Professional appearance and adherence to company policies required Physical Demands: Ability to lift/move packages up to 60 lbs. using a wheeled cart Frequent standing, walking, bending, kneeling, or sitting Manual dexterity for operating office equipment Clear verbal and written communication and comprehension skills Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range
$18—$18.50 USD
WHAT WE OFFER Career Growth:
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development:
At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent:
We offer a variety of recognition programs for all levels of employees! Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS SPS
is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS
is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only:
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations
in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below:
Data Privacy Statement Acknowledgement Section:
By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Job Description
Reports To:
The
Mailroom Associate
will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The
Mailroom Associate
provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas:
processing of inbound/outbound mail,
distributing/delivering
mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Typical Working Hours:
Mondays to Fridays, 8AM - 5PM Duties and Responsibilities: Deliver 5-star customer service across all communication channels Receive, sort, and log incoming mail/packages using tracking software Operate mailroom equipment (postage meter, copier, inserter, etc.) Manage outgoing mail and shipping/receiving tasks Maintain accurate records of mail and package transactions Notify and distribute deliveries to employees Handle mail/package inquiries and submit work orders as needed Keep the Business Service Center clean and organized Monitor and restock office supplies Proactively identify tasks during downtime Build strong relationships with employees and cross-functional teams Maintain professionalism in all interactions Train backup staff and support sensitive requests appropriately Provide reception, concierge, or hospitality support as needed Competencies : Strong verbal and written communication Excellent customer service and organizational skills Proficient in MS Office and general PC use Able to multitask and work independently Familiar with mailroom/MFD equipment and shipping/receiving procedures Detail-oriented with ability to follow instructions and ensure packaging/shipping accuracy Qualifications and Education Requirements: High school diploma or equivalent required 2+ years of related experience preferred Strong organizational, communication, and problem-solving skills Ability to manage time effectively and work assigned hours Proficient in or able to learn computer-based systems Professional appearance and adherence to company policies required Physical Demands: Ability to lift/move packages up to 60 lbs. using a wheeled cart Frequent standing, walking, bending, kneeling, or sitting Manual dexterity for operating office equipment Clear verbal and written communication and comprehension skills Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range
$18—$18.50 USD
WHAT WE OFFER Career Growth:
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development:
At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent:
We offer a variety of recognition programs for all levels of employees! Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS SPS
is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS
is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only:
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations
in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below:
Data Privacy Statement Acknowledgement Section:
By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.