Rock Hill Hotel LLC
Front Desk Clerk (Part Time)
Rock Hill Hotel LLC, Rock Hill, South Carolina, United States, 29730
Job Description
Job Description
Job Title:
Front Desk Associate
Cambria Hotel Rock Hill is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure, our team takes pride in creating a warm, efficient, and memorable stay. We value professionalism, teamwork, and a guest-first mindset in everything we do. Job Summary The Front Desk Associate is the first point of contact for our guests and plays a vital role in ensuring a positive and seamless experience. This position is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing information about the hotel and surrounding area. The ideal candidate is friendly, detail-oriented, and committed to delivering outstanding customer service. Responsibilities · Greet and assist guests in a professional and courteous manner · Manage guest check-in and check-out procedures efficiently · Handle reservations, cancellations, and modifications · Respond to guest inquiries via phone, email, and in person · Provide information about hotel amenities, services, and local attractions · Process payments and maintain accurate billing records · Coordinate with housekeeping and maintenance to ensure guest satisfaction · Maintain a clean and organized front desk and lobby area · Act as Manager on Duty in the absence of supervisory staff · Follow all safety, security, and confidentiality protocols · Perform additional duties as assigned Skills & Qualifications · Strong communication and interpersonal skills · Ability to multitask and stay organized in a fast-paced environment · Basic math and computer literacy · Customer service experience preferred · High school diploma or equivalent required · Flexibility to work evenings, weekends, and holidays Compensation & Benefits The target pay range for this position is $12 per hour depending on experience and qualifications. This position is a part-time position offering great flexibility. Some weekends or evenings may be required.
Job Description
Job Title:
Front Desk Associate
Cambria Hotel Rock Hill is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure, our team takes pride in creating a warm, efficient, and memorable stay. We value professionalism, teamwork, and a guest-first mindset in everything we do. Job Summary The Front Desk Associate is the first point of contact for our guests and plays a vital role in ensuring a positive and seamless experience. This position is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing information about the hotel and surrounding area. The ideal candidate is friendly, detail-oriented, and committed to delivering outstanding customer service. Responsibilities · Greet and assist guests in a professional and courteous manner · Manage guest check-in and check-out procedures efficiently · Handle reservations, cancellations, and modifications · Respond to guest inquiries via phone, email, and in person · Provide information about hotel amenities, services, and local attractions · Process payments and maintain accurate billing records · Coordinate with housekeeping and maintenance to ensure guest satisfaction · Maintain a clean and organized front desk and lobby area · Act as Manager on Duty in the absence of supervisory staff · Follow all safety, security, and confidentiality protocols · Perform additional duties as assigned Skills & Qualifications · Strong communication and interpersonal skills · Ability to multitask and stay organized in a fast-paced environment · Basic math and computer literacy · Customer service experience preferred · High school diploma or equivalent required · Flexibility to work evenings, weekends, and holidays Compensation & Benefits The target pay range for this position is $12 per hour depending on experience and qualifications. This position is a part-time position offering great flexibility. Some weekends or evenings may be required.