First State Bank and Trust
Drive Up Teller Supervisor
First State Bank and Trust, Monticello, Illinois, United States, 61856
Job Description
Job Description
DRIVE-UP TELLER SUPERVISOR FIRST STATE BANK AND TRUST MONTICELLO, IL At First State Bank and Trust, we have established ourselves as a trusted financial institution. Serving seven markets across Central Illinois, our $500 million community bank provides a full range of services to retail and commercial customers. As a Drive-Up Teller Supervisor, you'll be an essential part of our team. This position supervises and coordinates teller operations of the drive-up faculty. This key position is also responsible for providing quality customer service by making sure the teller team accurately processes transactions in a professional and courteous manner while adhering to bank and regulatory policy and procedure. The Drive-Up Teller Supervisor also assists the Branch Manager in audit, operational, and training procedures concerning teller operations. Hours for this positions are typically 7:00-4:00 on Monday through Friday and 8:00-12:00 on rotating Saturdays; however, these hours will vary depending on the needs of the teller line. RESPONSIBILITIES Oversee the daily operations of the drive-up teller staff, ensuring efficient and accurate customer service. Recruit, hire, oversee, and train drive-up teller staff. Maintains a working knowledge of all bank policies and procedures, ensuring operational integrity and compliance for the entire teller staff, and managing operational responsibilities such as the vault cash and ATM. Handle escalated customer issues and resolve them promptly. Conduct routine transactions within established guidelines, including cashing checks, accepting deposits, processing withdrawals, and handling loan payments. Provide great customer service, including greeting customers warmly and professionally, actively listening to customer needs and address inquiries promptly, and handling customer complaints or concerns with empathy and efficiency. Educate customers about our products and services, including savings accounts, loans, and credit cards. Cross-sell relevant banking products based on customer profiles. Safeguard customers' personal information and maintain confidentiality. Maintain a professional appearance and demeanor while representing the bank. Remain alert to potential fraud and take necessary precautions. QUALIFICATIONS High School diploma or equivalent. Two to Five years of similar or related banking experience required. Strong customer service skills. Attention to detail and accuracy. We have locations in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. What makes us truly unique is that we're 100% employee-owned, meaning every team member has a stake in our success. Equal Opportunity Employer. Member FDIC. Equal Housing Lender
Job Description
DRIVE-UP TELLER SUPERVISOR FIRST STATE BANK AND TRUST MONTICELLO, IL At First State Bank and Trust, we have established ourselves as a trusted financial institution. Serving seven markets across Central Illinois, our $500 million community bank provides a full range of services to retail and commercial customers. As a Drive-Up Teller Supervisor, you'll be an essential part of our team. This position supervises and coordinates teller operations of the drive-up faculty. This key position is also responsible for providing quality customer service by making sure the teller team accurately processes transactions in a professional and courteous manner while adhering to bank and regulatory policy and procedure. The Drive-Up Teller Supervisor also assists the Branch Manager in audit, operational, and training procedures concerning teller operations. Hours for this positions are typically 7:00-4:00 on Monday through Friday and 8:00-12:00 on rotating Saturdays; however, these hours will vary depending on the needs of the teller line. RESPONSIBILITIES Oversee the daily operations of the drive-up teller staff, ensuring efficient and accurate customer service. Recruit, hire, oversee, and train drive-up teller staff. Maintains a working knowledge of all bank policies and procedures, ensuring operational integrity and compliance for the entire teller staff, and managing operational responsibilities such as the vault cash and ATM. Handle escalated customer issues and resolve them promptly. Conduct routine transactions within established guidelines, including cashing checks, accepting deposits, processing withdrawals, and handling loan payments. Provide great customer service, including greeting customers warmly and professionally, actively listening to customer needs and address inquiries promptly, and handling customer complaints or concerns with empathy and efficiency. Educate customers about our products and services, including savings accounts, loans, and credit cards. Cross-sell relevant banking products based on customer profiles. Safeguard customers' personal information and maintain confidentiality. Maintain a professional appearance and demeanor while representing the bank. Remain alert to potential fraud and take necessary precautions. QUALIFICATIONS High School diploma or equivalent. Two to Five years of similar or related banking experience required. Strong customer service skills. Attention to detail and accuracy. We have locations in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. What makes us truly unique is that we're 100% employee-owned, meaning every team member has a stake in our success. Equal Opportunity Employer. Member FDIC. Equal Housing Lender