Franklin County
Job Description
Job Description
NATURE OF WORK Under general supervision provides customer service and assistance to taxpayers in person and over the phones; collects and processes electronic, mailed in, and in person tax payments; documents all payments received.
ESSENTIAL FUNCTIONS: The following duties
ARE NOT
intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provides customer service in person. Collects current and delinquent taxes, to include merchant, personal property, levee, and real estate taxes; enters payments into computer system; prepares copies of receipts and unpaid bills; verifies taxpayers’ current address and updates database as needed determines tax free eligibility and issues no tax cards as appropriate Issues Merchant licenses and Auctioneer licenses. Answers phones; responds to questions from taxpayers, loan and title companies, and other outside agencies; provides information about taxes to taxpayers Opens and sorts mail; verifies sender addresses and processes payments received. Balances cash drawers daily; runs credit reports; documents amount in each drawer and compares to receipts; prepares deposits slips. Orders and maintains office supplies; schedules office equipment maintenance; creates purchase orders for vendors. Files bankruptcy paperwork with the U.S. Courts; makes payments when funds are received; issues bankruptcy waivers Responds to inquiries from staff, taxpayers, and other agencies. Performs other duties as assigned.
WORKING ENVIRONMENT / PHYSICAL DEMANDS: Work is performed in a standard office environment and involves sitting for extended periods of time, standing, walking, bending reaching, and lifting of objects up to 25 pounds.
EMPLOYMENT STANDARDS: High School Diploma or GED equivalent; AND two (2) years of general accounting or bookkeeping experience.
Depending on area of assignment, a valid Driver’s License, Notary Public License, and/or other specialized certifications may be required.
Must be bonded by the state of Missouri.
KNOWLEDGE AND SKILLS REQUIRED: Knowledge of: Missouri State statutes. Modern office practices and procedures. Accounting principles and practices. Customer service and telephone etiquette and practices. County and department policies and procedures.
Skills in: Communicating clearly both verbally and in writing. Maintaining accurate records and filing systems. Establishing and maintaining effective working relationships. Completing mathematical calculations. Operating a computer including standard software, and some specialized software. Utilizing standard office equipment. Handling and documenting money with accuracy.
Job Description
NATURE OF WORK Under general supervision provides customer service and assistance to taxpayers in person and over the phones; collects and processes electronic, mailed in, and in person tax payments; documents all payments received.
ESSENTIAL FUNCTIONS: The following duties
ARE NOT
intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provides customer service in person. Collects current and delinquent taxes, to include merchant, personal property, levee, and real estate taxes; enters payments into computer system; prepares copies of receipts and unpaid bills; verifies taxpayers’ current address and updates database as needed determines tax free eligibility and issues no tax cards as appropriate Issues Merchant licenses and Auctioneer licenses. Answers phones; responds to questions from taxpayers, loan and title companies, and other outside agencies; provides information about taxes to taxpayers Opens and sorts mail; verifies sender addresses and processes payments received. Balances cash drawers daily; runs credit reports; documents amount in each drawer and compares to receipts; prepares deposits slips. Orders and maintains office supplies; schedules office equipment maintenance; creates purchase orders for vendors. Files bankruptcy paperwork with the U.S. Courts; makes payments when funds are received; issues bankruptcy waivers Responds to inquiries from staff, taxpayers, and other agencies. Performs other duties as assigned.
WORKING ENVIRONMENT / PHYSICAL DEMANDS: Work is performed in a standard office environment and involves sitting for extended periods of time, standing, walking, bending reaching, and lifting of objects up to 25 pounds.
EMPLOYMENT STANDARDS: High School Diploma or GED equivalent; AND two (2) years of general accounting or bookkeeping experience.
Depending on area of assignment, a valid Driver’s License, Notary Public License, and/or other specialized certifications may be required.
Must be bonded by the state of Missouri.
KNOWLEDGE AND SKILLS REQUIRED: Knowledge of: Missouri State statutes. Modern office practices and procedures. Accounting principles and practices. Customer service and telephone etiquette and practices. County and department policies and procedures.
Skills in: Communicating clearly both verbally and in writing. Maintaining accurate records and filing systems. Establishing and maintaining effective working relationships. Completing mathematical calculations. Operating a computer including standard software, and some specialized software. Utilizing standard office equipment. Handling and documenting money with accuracy.