SignalFire
Customer Success Manager (CSM) - VC Backed Startups - Bay Area
SignalFire, San Francisco, California, United States, 94199
Join SignalFire’s Talent Network for Customer Success Professionals at VC-Backed Startups
This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring GTM talent.
At SignalFire, we partner with top early-stage startups that are shaping the future of technology. Our portfolio spans 200+ innovative companies across AI, cybersecurity, healthtech, fintech, developer tools, and enterprise SaaS. We’re looking to connect with exceptional
Customer Success Managers (CSMs) and Customer Success Leaders
who are passionate about driving adoption, retention, and long-term customer value at high-growth startups. By joining SignalFire’s Talent Network, your profile will be shared with our portfolio companies, giving you visibility into exclusive early-stage opportunities that may not be publicly listed. This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring customer success leaders. If a company is interested in your background, they may reach out directly. Who Should Join?
We’re looking for customer success professionals who are: Passionate about building and scaling customer success functions from the ground up Experienced in driving customer retention, expansion, and advocacy Excited to work closely with founders, product teams, and GTM leaders to shape the customer journey Typical Roles & Responsibilities
Own customer relationships, ensuring strong adoption, satisfaction, and long-term retention
Develop and execute customer success strategies to drive renewals and expansion
Act as a trusted advisor to customers, helping them achieve their business goals
Build scalable customer onboarding, enablement, and support processes
Collaborate cross-functionally with product, sales, and marketing to improve customer experience
Develop playbooks and success metrics to measure and optimize customer engagement
Advocate for customer needs and provide feedback to product and engineering teams
Implement and manage customer success tools (e.g., Gainsight, ChurnZero, Zendesk, HubSpot)
Common Qualifications
While each startup has its own hiring criteria, many customer success roles in our network look for: 3+ years of experience in customer success, account management, or a related function
Experience at a high-growth startup or SaaS company
Proven ability to drive renewals, expansion, and customer retention
Strong relationship-building and communication skills
Experience working with B2B SaaS, enterprise customers, or technical products is a plus
Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)
Data-driven mindset with experience tracking NPS, churn, and engagement metrics
Tools & Technologies You Might Work With:
Customer Success & CRM: Gainsight, ChurnZero, Totango, HubSpot, Salesforce
Support & Onboarding: Zendesk, Intercom, Help Scout, Gong
Collaboration & Documentation: Slack, Notion, Confluence, Loom
Analytics & Data: Tableau, Looker, Google Analytics, SQL
️ What Happens Next?
Submit your application to join SignalFire’s Talent Ecosystem.
We review applications on an ongoing basis to identify strong candidates.
If there’s a match, a SignalFire talent partner or a leader from one of our startups may reach out directly.
No match yet? We’ll keep your profile on file for future customer success roles in our portfolio.
Ready to accelerate your career in customer success? Join our Talent Network today! #J-18808-Ljbffr
This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring GTM talent.
At SignalFire, we partner with top early-stage startups that are shaping the future of technology. Our portfolio spans 200+ innovative companies across AI, cybersecurity, healthtech, fintech, developer tools, and enterprise SaaS. We’re looking to connect with exceptional
Customer Success Managers (CSMs) and Customer Success Leaders
who are passionate about driving adoption, retention, and long-term customer value at high-growth startups. By joining SignalFire’s Talent Network, your profile will be shared with our portfolio companies, giving you visibility into exclusive early-stage opportunities that may not be publicly listed. This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring customer success leaders. If a company is interested in your background, they may reach out directly. Who Should Join?
We’re looking for customer success professionals who are: Passionate about building and scaling customer success functions from the ground up Experienced in driving customer retention, expansion, and advocacy Excited to work closely with founders, product teams, and GTM leaders to shape the customer journey Typical Roles & Responsibilities
Own customer relationships, ensuring strong adoption, satisfaction, and long-term retention
Develop and execute customer success strategies to drive renewals and expansion
Act as a trusted advisor to customers, helping them achieve their business goals
Build scalable customer onboarding, enablement, and support processes
Collaborate cross-functionally with product, sales, and marketing to improve customer experience
Develop playbooks and success metrics to measure and optimize customer engagement
Advocate for customer needs and provide feedback to product and engineering teams
Implement and manage customer success tools (e.g., Gainsight, ChurnZero, Zendesk, HubSpot)
Common Qualifications
While each startup has its own hiring criteria, many customer success roles in our network look for: 3+ years of experience in customer success, account management, or a related function
Experience at a high-growth startup or SaaS company
Proven ability to drive renewals, expansion, and customer retention
Strong relationship-building and communication skills
Experience working with B2B SaaS, enterprise customers, or technical products is a plus
Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)
Data-driven mindset with experience tracking NPS, churn, and engagement metrics
Tools & Technologies You Might Work With:
Customer Success & CRM: Gainsight, ChurnZero, Totango, HubSpot, Salesforce
Support & Onboarding: Zendesk, Intercom, Help Scout, Gong
Collaboration & Documentation: Slack, Notion, Confluence, Loom
Analytics & Data: Tableau, Looker, Google Analytics, SQL
️ What Happens Next?
Submit your application to join SignalFire’s Talent Ecosystem.
We review applications on an ongoing basis to identify strong candidates.
If there’s a match, a SignalFire talent partner or a leader from one of our startups may reach out directly.
No match yet? We’ll keep your profile on file for future customer success roles in our portfolio.
Ready to accelerate your career in customer success? Join our Talent Network today! #J-18808-Ljbffr