Etched
Hardware Applications Engineer (Data Center Hardware)
Etched, San Jose, California, United States, 95199
Hardware Applications Engineer (Data Center Hardware)
Hardware Applications Engineer (Data Center Hardware)
This range is provided by Etched. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$225,000.00/yr - $275,000.00/yr Additional compensation types
Annual Bonus, Sign-on bonus, and Stock options Direct message the job poster from Etched Hiring the best talent within SEMI - Previous Space-X
As a
Hardware Applications Engineer , you’ll be on the frontlines of customer success, providing hands-on technical guidance, documentation, and in-field support to help customers deploy and maintain high-performance AI systems—from single-node bring-up to full-rack installations. This role is deeply cross-functional and critical to the success of customer engagements across system hardware, software, and operational readiness. Representative projectsCustomer Integration & Technical Support Act as the primary technical liaison for customer deployments, providing hands-on integration support at the system and rack level. Troubleshoot and resolve system-level issues involving hardware, firmware, software, and power/network interfaces. Help debug and coordinate resolution of critical RMA issues, collaborating with internal EE, platform, and software teams. Facilitate proper escalation paths internally to ensure efficient resolution of complex engineering challenges. Documentation & Customer Enablement Develop clear and detailed customer-facing documentation, including: System and rack integration guides with environmental, power, and thermal requirements. Instructions for running burn-in tests, diagnostics, and validation workflows. Step-by-step procedures for Customer-Replaceable Units (CRUs), hardware maintenance, and firmware updates. Guidelines for customer-initiated upgrades, including software, firmware, and hardware components. Common troubleshooting workflows and support FAQs. Field Validation & Deployment Participate in on-site system bring-up, validation, and troubleshooting at customer locations (primarily U.S.-based). Support rack installation and test procedures, ensuring proper configuration and system readiness. Work with internal teams to deploy and validate diagnostic and monitoring tools. Collaborate closely with engineering teams across hardware, software, firmware, and manufacturing to ensure issues are well understood and resolved quickly. Provide structured feedback from customer experiences to help shape future product features and support strategies. Contribute to the creation of internal support tools and automation to improve team efficiency. You may be a good fit if you Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related field. 3–8 years in hardware applications, systems validation, field engineering, or customer-facing technical roles—preferably in semiconductors, servers, or AI systems. Strong knowledge of system-level hardware, including power delivery, thermal management, PCIe, memory, and networking. Experience with diagnostic tools (oscilloscopes, logic analyzers, power meters, etc.) and Linux system bring-up. Excellent technical writing and customer communication skills. Experience with
rack-scale deployment
or data center hardware integration. Familiarity with firmware (BMC, BIOS), diagnostics, and software update workflow Willingness and ability to travel >50%, primarily to U.S. customer sites. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Computer Hardware Manufacturing and Semiconductor Manufacturing Referrals increase your chances of interviewing at Etched by 2x Sign in to set job alerts for “Application Engineer” roles.
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#J-18808-Ljbffr
Hardware Applications Engineer (Data Center Hardware)
This range is provided by Etched. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$225,000.00/yr - $275,000.00/yr Additional compensation types
Annual Bonus, Sign-on bonus, and Stock options Direct message the job poster from Etched Hiring the best talent within SEMI - Previous Space-X
As a
Hardware Applications Engineer , you’ll be on the frontlines of customer success, providing hands-on technical guidance, documentation, and in-field support to help customers deploy and maintain high-performance AI systems—from single-node bring-up to full-rack installations. This role is deeply cross-functional and critical to the success of customer engagements across system hardware, software, and operational readiness. Representative projectsCustomer Integration & Technical Support Act as the primary technical liaison for customer deployments, providing hands-on integration support at the system and rack level. Troubleshoot and resolve system-level issues involving hardware, firmware, software, and power/network interfaces. Help debug and coordinate resolution of critical RMA issues, collaborating with internal EE, platform, and software teams. Facilitate proper escalation paths internally to ensure efficient resolution of complex engineering challenges. Documentation & Customer Enablement Develop clear and detailed customer-facing documentation, including: System and rack integration guides with environmental, power, and thermal requirements. Instructions for running burn-in tests, diagnostics, and validation workflows. Step-by-step procedures for Customer-Replaceable Units (CRUs), hardware maintenance, and firmware updates. Guidelines for customer-initiated upgrades, including software, firmware, and hardware components. Common troubleshooting workflows and support FAQs. Field Validation & Deployment Participate in on-site system bring-up, validation, and troubleshooting at customer locations (primarily U.S.-based). Support rack installation and test procedures, ensuring proper configuration and system readiness. Work with internal teams to deploy and validate diagnostic and monitoring tools. Collaborate closely with engineering teams across hardware, software, firmware, and manufacturing to ensure issues are well understood and resolved quickly. Provide structured feedback from customer experiences to help shape future product features and support strategies. Contribute to the creation of internal support tools and automation to improve team efficiency. You may be a good fit if you Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related field. 3–8 years in hardware applications, systems validation, field engineering, or customer-facing technical roles—preferably in semiconductors, servers, or AI systems. Strong knowledge of system-level hardware, including power delivery, thermal management, PCIe, memory, and networking. Experience with diagnostic tools (oscilloscopes, logic analyzers, power meters, etc.) and Linux system bring-up. Excellent technical writing and customer communication skills. Experience with
rack-scale deployment
or data center hardware integration. Familiarity with firmware (BMC, BIOS), diagnostics, and software update workflow Willingness and ability to travel >50%, primarily to U.S. customer sites. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Computer Hardware Manufacturing and Semiconductor Manufacturing Referrals increase your chances of interviewing at Etched by 2x Sign in to set job alerts for “Application Engineer” roles.
Mountain View, CA $181,000.00-$297,000.00 5 days ago Mountain View, CA $125,400.00-$188,100.00 2 weeks ago Software Engineer, AI Platform - New Grad
Mountain View, CA $145,000.00-$170,000.00 2 weeks ago San Francisco Bay Area $100,000.00-$140,000.00 2 weeks ago Mountain View, CA $145,000.00-$183,000.00 2 weeks ago Product Design Mechanical Engineer, Reality Labs
Sunnyvale, CA $204,000.00-$281,000.00 2 weeks ago Future Opportunities - Join Our Talent Pipeline for R&D Device Engineer – Mechanical, Electrical, or Software Engineer
Mechanical Product Design Engineer, Platforms, University Graduate
Sunnyvale, CA $105,000.00-$151,000.00 1 week ago Palo Alto, CA $100,000.00-$200,000.00 1 month ago San Jose, CA $190,000.00-$320,000.00 3 weeks ago Mountain View, CA $145,000.00-$170,000.00 2 weeks ago AI/ML Engineer (Multiple roles and seniority levels)
San Jose, CA $156,800.00-$235,200.00 1 week ago Fremont, CA $170,000.00-$240,000.00 4 days ago Sunnyvale, CA $170,000.00-$240,000.00 1 week ago Santa Clara, CA $108,000.00-$212,750.00 4 hours ago Field Application Engineer (FAE) – Mechanical & Electronic Background Required_San jose
Palo Alto, CA $160,000.00-$180,000.00 23 hours ago Sunnyvale, CA $139,000.00-$200,000.00 1 week ago San Jose, CA $90,000.00-$108,000.00 1 week ago Milpitas, CA $114,100.00-$194,000.00 3 weeks ago Mountain View, CA $145,000.00-$183,000.00 1 week ago Sunnyvale, CA $111,000.00-$164,000.00 1 week ago Mountain View, CA $204,000.00-$259,000.00 2 weeks ago San Jose, CA $105,000.00-$130,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr