Customer Experience Specialist – Pension Benefits

Are you a stickler for the details? Are you both a “numbers person” and “customer service oriented?” Are you looking for a new role that provides challenging and very satisfying work? If so, your next career move could be right around the corner at Northwest Administrators! What you'll be doing... As a customer experience specialist, you will be assisting customers who are going through a significant change in their life—planning for retirement. Pension estimators help our customers understand their retirement benefits and prepare for the future. If hired as a pension benefit estimator, you will: Receive fully paid training on the estimator role, responsibilities, and process Assist our customers in person and on the phone in planning for their retirement Determine customer eligibility and make sure benefits are accurate Generate estimates, work histories and benefit statements Provide timely follow-up with customers to obtain missing or incomplete information Who you are... Organized. Able to juggle and prioritize workloads, have strong analytical skills Communicator. Strong verbally and in writing including interpersonal skills Service Minded. Passionate about customer service--delivering it like you expect to receive it Detailed. Attentive to detail with excellent problem-solving skills Technically Savvy . Proficient with technology, intermediate level with Excel and Word Bilingual. Fluent in Spanish (highly preferred) Who we are... Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from training and development opportunities and can expect a better-than-market benefits package. If hired, you can expect.. Union scale wages, raises every 6 months, starting at $ 22.85/hr up to $32.47/hr. Medical, Dental, Vision & Rx benefits Employer provided/fully funded Defined Benefit Pension Up to 8.6 days of Paid Leave and 10 Holidays Strong team environment with good work-life balance Equal Employment Opportunity NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at

HR@nwadmin.com

to request accommodation. Northwest Administrators Inc. | Privacy Policy (nwadmin.com)

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