Grand Pacific Resorts
Conference Services Manager
Grand Pacific Resorts, Carlsbad, California, United States, 92002
Join to apply for the
Conference Services Manager
role at
Grand Pacific Resorts Get AI-powered advice on this job and more exclusive features. The Westin Carlsbad Resort & Spa and Sheraton Carlsbad Resort & Spa are currently seeking a dynamic
Conference Services Manager
with proven success in managing and executing group conferences and conventions. Requires superior sales adaptability to solicit and sell short-term catering business; with on-site catering, and more than 70,000 sq. ft. of flexible indoor/outdoor event space, The Westin/Sheraton Carlsbad can comfortably accommodate up to 900 attendees for cocktail parties and weddings to large trade shows and company events. POSITION PURPOSE
We are currently looking for a dynamic, highly enthusiastic, determined, and well-spoken sales professional to join The Westin/Sheraton Carlsbad Resort & Spa team. As a
Conference Services Manager , you will be responsible for maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction, and meeting and exceeding forecasted and budgeted revenue goals. Essential Responsibilities
Consistently offer professional, friendly, and engaging service. Organize convention-booking files from date of arrival and maintain accurate activities within files consistently. Obtain/confirm all event-related information (meeting specifications, audiovisual needs, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with clients, organize/distribute group resumes, conference agendas, event orders (BEOs), floorplans, etc., to all operating partners accurately and timely. Drive function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance. Yield sleeping room blocks and function space, ensuring optimization of financial return/performance. Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes. Conduct pre-conference/event meetings with clients and relevant departments to confirm all details are communicated. Ensure guest/group experience during onsite events through personal interaction and attendance at functions throughout their stay. Be flexible to accommodate irregular and extended hours. Conduct site inspections as required. Attend necessary meetings within the hotel that affect/are affected by the Catering, Conference Services, and/or Events department. Establish and maintain rapport with clients, exceeding expectations and encouraging repeat business. Play an active role in the local community through associations, memberships, and involvement. Be an ambassador of the hotel within the community. Generate a SMART plan to achieve departmental revenue goals. Sell all private functions by meeting with clients to determine needs, exceeding expectations through detailed communication. Network inside and outside the hotel to obtain leads and build relationships with clients. Provide accurate sales forecasts to execute the catering and outlet business plan effectively. Ensure all services provided to guests meet expected standards. Attend all required Food and Beverage and Employee meetings. Collaborate with the culinary and sales teams to establish profitable private event menus that meet client needs. Manage group and catering accounts to maximize business potential. Create a positive relationship with customers from sales through onsite execution. Achieve or exceed food & beverage revenue minimums, completing all solicitation and closing processes. Identify opportunities to upsell through food & beverage, room upgrades, AV, lighting, and spa services if applicable. Conduct site inspections that create a WOW experience for customers. Meet or exceed individual and hotel budget goals. Translate customer wants and needs into success for the hotel. Seek ways to improve processes and sales systems. Maintain accurate booking and program details, client correspondence, and to-do lists. Use property amenities knowledge to increase profitability. Produce and distribute event schedules and BEO packets timely. Lead weekly BEO meetings and daily event reviews. Respond to customer inquiries within 24 hours. Follow event management procedures for execution, including BEO creation, F&B forecasting, and room block management. Distribute accurate banquet/catering event orders, timelines, diagrams, and resumes. Develop long-term business relationships and repeat business strategies. Create custom wedding packages, menus, and proposals. Generate reports as needed. Partner with operations to provide an exceptional customer experience. Maintain liaison with other hotel departments to facilitate services. Support hotel culture and team development. Drive product quality and guest experience. Maintain a neat and professional appearance. Ensure regular attendance and adherence to hotel rules and regulations. This job description is not exhaustive; additional duties may be assigned. Skills and Abilities
Originate and execute sales and catering campaigns. Create engaging presentations and information displays. Adapt quickly between tasks such as speeches, reports, and client interactions. Understand reactions to visual stimuli like words, images, and colors. Work effectively with diverse people. Plan and organize team tasks. Proficient in speaking, reading, writing in the primary workplace language. Excellent verbal and written communication skills. Basic computer proficiency and understanding of processing systems. Physical Demands
Primarily indoor environment with moderate temperature control. Sit for up to 8 hours; walking and standing required otherwise. Ability to maneuver between functions and reach other departments promptly. Lift up to 15 lbs occasionally. Must have sensory abilities to observe, distinguish product quality, and detect emergencies. Continuous talking, hearing, and visual observation required. Ability to bend, squat, reach, and operate office equipment as needed. Supportive Functions
Assist with guest inquiries. Enforce safety standards. Perform other duties as assigned by the General Manager. Knowledge, Skills, and Abilities
Fluent in primary workplace language. Strong communication, leadership, and organizational skills. Knowledge of hotel services, facilities, and legal requirements. Education
High school diploma or equivalent required; Bachelor’s preferred. Experience
Catering or Conference Services experience in hospitality preferred. Licenses/Certifications
Valid driver’s license required. Grooming
Maintain a neat, professional appearance. Attendance
Regular attendance is essential; irregular attendance may lead to disciplinary actions. Ownership
This employment opportunity is provided by
Grand Pacific Hotel Services, L.P. . Marriott International is not the owner or operator of the hotel and is not responsible for employment processes.
#J-18808-Ljbffr
Conference Services Manager
role at
Grand Pacific Resorts Get AI-powered advice on this job and more exclusive features. The Westin Carlsbad Resort & Spa and Sheraton Carlsbad Resort & Spa are currently seeking a dynamic
Conference Services Manager
with proven success in managing and executing group conferences and conventions. Requires superior sales adaptability to solicit and sell short-term catering business; with on-site catering, and more than 70,000 sq. ft. of flexible indoor/outdoor event space, The Westin/Sheraton Carlsbad can comfortably accommodate up to 900 attendees for cocktail parties and weddings to large trade shows and company events. POSITION PURPOSE
We are currently looking for a dynamic, highly enthusiastic, determined, and well-spoken sales professional to join The Westin/Sheraton Carlsbad Resort & Spa team. As a
Conference Services Manager , you will be responsible for maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction, and meeting and exceeding forecasted and budgeted revenue goals. Essential Responsibilities
Consistently offer professional, friendly, and engaging service. Organize convention-booking files from date of arrival and maintain accurate activities within files consistently. Obtain/confirm all event-related information (meeting specifications, audiovisual needs, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with clients, organize/distribute group resumes, conference agendas, event orders (BEOs), floorplans, etc., to all operating partners accurately and timely. Drive function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance. Yield sleeping room blocks and function space, ensuring optimization of financial return/performance. Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes. Conduct pre-conference/event meetings with clients and relevant departments to confirm all details are communicated. Ensure guest/group experience during onsite events through personal interaction and attendance at functions throughout their stay. Be flexible to accommodate irregular and extended hours. Conduct site inspections as required. Attend necessary meetings within the hotel that affect/are affected by the Catering, Conference Services, and/or Events department. Establish and maintain rapport with clients, exceeding expectations and encouraging repeat business. Play an active role in the local community through associations, memberships, and involvement. Be an ambassador of the hotel within the community. Generate a SMART plan to achieve departmental revenue goals. Sell all private functions by meeting with clients to determine needs, exceeding expectations through detailed communication. Network inside and outside the hotel to obtain leads and build relationships with clients. Provide accurate sales forecasts to execute the catering and outlet business plan effectively. Ensure all services provided to guests meet expected standards. Attend all required Food and Beverage and Employee meetings. Collaborate with the culinary and sales teams to establish profitable private event menus that meet client needs. Manage group and catering accounts to maximize business potential. Create a positive relationship with customers from sales through onsite execution. Achieve or exceed food & beverage revenue minimums, completing all solicitation and closing processes. Identify opportunities to upsell through food & beverage, room upgrades, AV, lighting, and spa services if applicable. Conduct site inspections that create a WOW experience for customers. Meet or exceed individual and hotel budget goals. Translate customer wants and needs into success for the hotel. Seek ways to improve processes and sales systems. Maintain accurate booking and program details, client correspondence, and to-do lists. Use property amenities knowledge to increase profitability. Produce and distribute event schedules and BEO packets timely. Lead weekly BEO meetings and daily event reviews. Respond to customer inquiries within 24 hours. Follow event management procedures for execution, including BEO creation, F&B forecasting, and room block management. Distribute accurate banquet/catering event orders, timelines, diagrams, and resumes. Develop long-term business relationships and repeat business strategies. Create custom wedding packages, menus, and proposals. Generate reports as needed. Partner with operations to provide an exceptional customer experience. Maintain liaison with other hotel departments to facilitate services. Support hotel culture and team development. Drive product quality and guest experience. Maintain a neat and professional appearance. Ensure regular attendance and adherence to hotel rules and regulations. This job description is not exhaustive; additional duties may be assigned. Skills and Abilities
Originate and execute sales and catering campaigns. Create engaging presentations and information displays. Adapt quickly between tasks such as speeches, reports, and client interactions. Understand reactions to visual stimuli like words, images, and colors. Work effectively with diverse people. Plan and organize team tasks. Proficient in speaking, reading, writing in the primary workplace language. Excellent verbal and written communication skills. Basic computer proficiency and understanding of processing systems. Physical Demands
Primarily indoor environment with moderate temperature control. Sit for up to 8 hours; walking and standing required otherwise. Ability to maneuver between functions and reach other departments promptly. Lift up to 15 lbs occasionally. Must have sensory abilities to observe, distinguish product quality, and detect emergencies. Continuous talking, hearing, and visual observation required. Ability to bend, squat, reach, and operate office equipment as needed. Supportive Functions
Assist with guest inquiries. Enforce safety standards. Perform other duties as assigned by the General Manager. Knowledge, Skills, and Abilities
Fluent in primary workplace language. Strong communication, leadership, and organizational skills. Knowledge of hotel services, facilities, and legal requirements. Education
High school diploma or equivalent required; Bachelor’s preferred. Experience
Catering or Conference Services experience in hospitality preferred. Licenses/Certifications
Valid driver’s license required. Grooming
Maintain a neat, professional appearance. Attendance
Regular attendance is essential; irregular attendance may lead to disciplinary actions. Ownership
This employment opportunity is provided by
Grand Pacific Hotel Services, L.P. . Marriott International is not the owner or operator of the hotel and is not responsible for employment processes.
#J-18808-Ljbffr