Pilot Property Management, Inc.
Customer Service - Client Experience Supervisor
Pilot Property Management, Inc., Carlsbad, California, United States, 92002
Customer Service - Client Experience Center Supervisor
Join us for the
Customer Service - Client Experience Center Supervisor
role at
Pilot Property Management, Inc. Description Keystone Pacific Property Management, LLC, headquartered in Irvine, CA, with offices across California, Colorado, and Idaho, has been a leader in property management since 1982. We specialize in serving planned-unit developments, condos, mixed-use, commercial, and large-scale communities. We are seeking an experienced Client Experience (CX) Supervisor for our Carlsbad team. This role offers growth and development opportunities. Summary:
The CX Supervisor leads, coaches, and supports CX Associates to meet service goals, identifies training needs, evaluates performance, and collaborates with the CXC Director on staffing and day-to-day issues. Why Join Keystone?
We empower our team members to exceed expectations, provide excellent service, and foster a culture of feedback and growth. Keystone is a certified Great Place to Work! What We Offer: Competitive salary Work-life balance Career growth opportunities Training and mentorship Support for continued education Cell phone stipend, mileage reimbursement Comprehensive health benefits, 401(k) with company match, paid time off, holidays, and more Responsibilities: Supervise, recruit, onboard, and train team members Monitor and evaluate performance, provide coaching and recognition Manage schedules, timecards, and attendance Participate in quality monitoring and process improvements Ensure customer satisfaction and team engagement Lead special projects and adhere to company values Qualifications: Minimum 3 years supervisory experience in customer service Experience in contact centers preferred High School Diploma required; Bachelor’s degree preferred Strong leadership, communication, organizational, and technical skills Work Environment:
Professional attire, ability to drive, sit/stand, and operate equipment. Accommodations available for disabilities. Visit our website at
www.kppm.com
and connect with us on social media. For accommodations, contact
hr@keystonepacific.com . Salary:
$68,000 - $70,000 annually Employment Type:
Full-time Seniority Level:
Mid-Senior level Referrals increase your chances of interviewing. Apply now!
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Join us for the
Customer Service - Client Experience Center Supervisor
role at
Pilot Property Management, Inc. Description Keystone Pacific Property Management, LLC, headquartered in Irvine, CA, with offices across California, Colorado, and Idaho, has been a leader in property management since 1982. We specialize in serving planned-unit developments, condos, mixed-use, commercial, and large-scale communities. We are seeking an experienced Client Experience (CX) Supervisor for our Carlsbad team. This role offers growth and development opportunities. Summary:
The CX Supervisor leads, coaches, and supports CX Associates to meet service goals, identifies training needs, evaluates performance, and collaborates with the CXC Director on staffing and day-to-day issues. Why Join Keystone?
We empower our team members to exceed expectations, provide excellent service, and foster a culture of feedback and growth. Keystone is a certified Great Place to Work! What We Offer: Competitive salary Work-life balance Career growth opportunities Training and mentorship Support for continued education Cell phone stipend, mileage reimbursement Comprehensive health benefits, 401(k) with company match, paid time off, holidays, and more Responsibilities: Supervise, recruit, onboard, and train team members Monitor and evaluate performance, provide coaching and recognition Manage schedules, timecards, and attendance Participate in quality monitoring and process improvements Ensure customer satisfaction and team engagement Lead special projects and adhere to company values Qualifications: Minimum 3 years supervisory experience in customer service Experience in contact centers preferred High School Diploma required; Bachelor’s degree preferred Strong leadership, communication, organizational, and technical skills Work Environment:
Professional attire, ability to drive, sit/stand, and operate equipment. Accommodations available for disabilities. Visit our website at
www.kppm.com
and connect with us on social media. For accommodations, contact
hr@keystonepacific.com . Salary:
$68,000 - $70,000 annually Employment Type:
Full-time Seniority Level:
Mid-Senior level Referrals increase your chances of interviewing. Apply now!
#J-18808-Ljbffr