Crisis Stabilization Unit Director (CCS)

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status: Exempt

Schedule Details: Monday through Friday

Scheduled Hours: 9a-5p

Shift: 1 - Day Shift, 7.5 Hours (United States of America)

Hours: 37.5

Cost Center: 71000 - 0671 CCS Worcester

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview

process. Joining UMass Memorial Health - Community Healthlink (CHL)

makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery. Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Manages assigned program(s) provided on site and ensures program processes are consistent with regulations, contractual expectations, agency policies, and best clinical practices. The Program Director manages the efficient functioning of clinical and business processes necessary for quality care delivery.

I

.

Major Responsibilities: 1. Management of the day-to-day operations of the

assigned program(s)

consistent with the agency

mission, policies,

procedures and with applicable laws, regulations, accreditation standards, and other applicable standards. 2. Provide culturally competent leadership to the program

. 3. Provides and/or assigns clinical and administrative supervision to staff and evaluates their performance. 4. Foster and

maintain

relationships with external stakeholders and represent

CHL

at all local and statewide meetings, coalitions,

payers,

and other stakeholder events. Develops pathways to and from community providers to support access to care for clients. 5. Manage the program's case assignment,

admissions, transfers, and discharges. 6. Maintain system

for

chart audits consistent with applicable agency,

accreditation,

and regulatory standards. 7. Ensure

quality of

required

program

documentation 8. Provide

training on

evidence-based

practices and

relevant

subjects

including

customer service

, systems of care, internal

programs,

and

resources

.

Maintains compliance with program specific training topics

and needs

. 9. Establish and

maintain

relationships with internal programs and departments to

promote collaboration and communication throughout the agency. Standard

Management

Level Responsibilities: 1.

Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities. 2.

Develops and recommends the budgets for the

programs

managed. Manages activities to assure financial goals are met. 3.

Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved. 4.

Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation

;

fosters the effective integration of efforts with system-wide initiatives. 5.

Encourages and supports diverse views and approaches,

demonstrates

Standards of Respect, and contributes to creating and

maintaining

an environment of professionalism, respect, tolerance, civility and acceptance toward all employees,

patients,

and visitors. 6.

Integrates diversity into departmental

objectives

, such as hiring, promotions, training, vendor selections, etc. 7.

Participates

in performance improvement initiatives and

demonstrates

the use of quality improvement in daily operations. 8.

Ensures compliance with regulatory agencies such as

DPH (Department of Public Health)

,

DMH (Department of Mental Health), etc

. Develops

and

maintains

procedures necessary to meet regulatory requirements. 9.

Ensures that

programs

compl

y

with

agency

established

policies, quality

improvement initiatives

, safety, and infection control policies and procedures. 10.

Ensures adequate equipment and supplies for department. 11.

Develops and

maintains

established departmental policies, procedures, and

objectives

. 12.

Ensures compliance

with

all health and safety regulations and requirements. 13.

Maintains

, regular, reliable, and predictable attendance. 14.

Performs similar or related duties as

required

or

directed. All

responsibilities are essential job functions. II.

Position Qualifications: License/Certification/Education: Required: 1.

B

achelors, Masters

,

or Doctoral degree

in a behavioral health field: psychology, social work, mental health counseling, or marriage and family therapy. 2. Some programs may require

independent licensure

including L

MHC

, LICSW,

LMFT

,

or

Licensed Psychologist

. 3.

Driving is not a requirement. Preferred: 1. Licensed

Addition and Drug Counselor

(

L

ADC

) may be preferred. Experience/Skills: Required: 1. Minimum of 2 years supervisory experience. 2. Knowledge of community behavioral health operations. 3. Knowledge of clinical treatment

and/or crisis management

with individuals with severe and persistent mental illness, developmental disabilities,

and

/or

substance use

disorder

. 4. Effective communication with consumers, staff, peers, and other professionals. 5. Excellent verbal, written, and computer

skills. Preferred: 1. Strong organizational and delegation skills. 2. Ability to

identify

priority tasks in fast p

aced

environments. I

II

.

Physical Demands and Environmental Conditions: Work is considered sedentary; position requires work indoors in an office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

talentacquisition@umassmemorial.org.

We will make every effort to respond to your request for disability assistance as soon as possible.

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