Hotel Madera
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Front Desk Supervisor
role at
Hotel Madera 2 days ago Be among the first 25 applicants Join to apply for the
Front Desk Supervisor
role at
Hotel Madera Get AI-powered advice on this job and more exclusive features. This range is provided by Hotel Madera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$23.00/hr - $25.00/hr Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote Hersha Hospitality and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.
Your Background And Skills
Associate’s or Bachelor’s degree preferred. 1 to 3 years of related experience.
Work Environment and Context
Work schedule varies and may include working on all shifts, holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hotels and Motels Referrals increase your chances of interviewing at Hotel Madera by 2x Sign in to set job alerts for “Front Desk Supervisor” roles.
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Front Desk Supervisor
role at
Hotel Madera 2 days ago Be among the first 25 applicants Join to apply for the
Front Desk Supervisor
role at
Hotel Madera Get AI-powered advice on this job and more exclusive features. This range is provided by Hotel Madera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$23.00/hr - $25.00/hr Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote Hersha Hospitality and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.
Your Background And Skills
Associate’s or Bachelor’s degree preferred. 1 to 3 years of related experience.
Work Environment and Context
Work schedule varies and may include working on all shifts, holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hotels and Motels Referrals increase your chances of interviewing at Hotel Madera by 2x Sign in to set job alerts for “Front Desk Supervisor” roles.
Front Desk Supervisor - Woodbridge VA office
Front Desk Supervisor- Crowne Plaza College Park
Front Desk Supervisor - Courtyard Dupont Cir. DC
District of Columbia, United States 1 month ago Front Office Supervisor ($21/hr) - The Watermark Hotel
Washington, DC $63,000.00-$78,000.00 3 days ago Front Office Supervisor | AC Washington D.C. Capitol Hill/Navy Yard
Area Guest Services Manager - Crowne Plaza Crystal City
Bethesda, MD $45,000.00-$65,000.00 6 days ago Bethesda, MD $45,000.00-$65,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr