Think Consulting
Information Technology Support Specialist
Think Consulting, Washington, District of Columbia, us, 20022
This range is provided by Think Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$50,000.00/yr - $55,000.00/yr Think Consulting
is actively seeking a
Level 1 IT Support Specialist
to support a client in the federal space. 90% Remote – Must live in DC/VA/MD Area Occasional travel (1–2 times per year) for meetings or training is expected. Key Responsibilities: Act as the first point of contact for technical support requests via phone, email, or ticketing system. Troubleshoot and resolve routine issues; escalate complex cases to higher-tier support as needed. Manage account-related requests, including password resets and access troubleshooting. Document issues, create service reports, and maintain up-to-date User Guides and FAQs. Collaborate with Level 2 and Level 3 teams to resolve escalated technical issues. Retrieve and provide specific application data to support user needs and reporting. Participate in team meetings to review ongoing challenges and coordinate solutions. Qualifications: Strong problem-solving and organizational abilities. Foundational understanding of computer systems and software functionality. Experience using ticketing systems or help desk tools. Clear and professional verbal communication skills, with strong phone etiquette. Ability to convey technical steps and processes in a way that is easy for users to understand. Solid writing skills for creating user documentation, including the use of visuals such as screenshots. Equal Opportunity Employer, including disability and protected veteran status Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Information Technology Industries Business Consulting and Services and Government Administration Referrals increase your chances of interviewing at Think Consulting by 2x Get notified about new Information Technology Support Specialist jobs in
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Help Desk Technician / Technical Engagement Network (TEN)
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$50,000.00/yr - $55,000.00/yr Think Consulting
is actively seeking a
Level 1 IT Support Specialist
to support a client in the federal space. 90% Remote – Must live in DC/VA/MD Area Occasional travel (1–2 times per year) for meetings or training is expected. Key Responsibilities: Act as the first point of contact for technical support requests via phone, email, or ticketing system. Troubleshoot and resolve routine issues; escalate complex cases to higher-tier support as needed. Manage account-related requests, including password resets and access troubleshooting. Document issues, create service reports, and maintain up-to-date User Guides and FAQs. Collaborate with Level 2 and Level 3 teams to resolve escalated technical issues. Retrieve and provide specific application data to support user needs and reporting. Participate in team meetings to review ongoing challenges and coordinate solutions. Qualifications: Strong problem-solving and organizational abilities. Foundational understanding of computer systems and software functionality. Experience using ticketing systems or help desk tools. Clear and professional verbal communication skills, with strong phone etiquette. Ability to convey technical steps and processes in a way that is easy for users to understand. Solid writing skills for creating user documentation, including the use of visuals such as screenshots. Equal Opportunity Employer, including disability and protected veteran status Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Information Technology Industries Business Consulting and Services and Government Administration Referrals increase your chances of interviewing at Think Consulting by 2x Get notified about new Information Technology Support Specialist jobs in
Washington, DC . IT Support Technician - Long term contract 5 days a week
Washington, DC $65,000.00-$75,000.00 6 months ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Bethesda, MD $82,754.00-$90,000.00 1 month ago Washington, DC $87,000.00-$95,000.00 12 hours ago Arlington, VA $60,000.00-$70,000.00 2 weeks ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Data Center Technician, Third Party Data Centers
Reston, VA $61,500.00-$86,000.00 5 days ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Sterling, VA $50,000.00-$65,000.00 1 year ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Washington Highlands, MD $40.00-$45.00 1 week ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Help Desk Technician / Technical Engagement Network (TEN)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr