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Job DescriptionJob Description SERVPRO Team Miller
is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 10 out of 2000+ teams across the country. With 40+ territories across Michigan, Indiana, Illinois and Florida, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates. Do you love helping people through difficult situations? Then don’t miss your chance to join our team as a Mitigation Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then
YOU
may be our perfect
HERO !
As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow. Job Description The Mitigation Project Manager oversees all aspects of assigned restoration projects and assigned Water Mitigation crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. Responsibilities
Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
Negotiate with customers and/or clients for approval of restoration activities
Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain all communications with customers, teammates, vendors, and insurance representatives
Manage production expenses including labor, equipment, vehicles, and other assets
Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
Actively engage in recruiting, hiring, and training restoration teammates
Qualifications
2 years’ experience in the Fire and Water Restoration industry is a plus.
Ability to manage several projects at once.
Excellent leadership and communication skills.
Knowledgeable at estimating, job costing, and quality control.
Working knowledge of Microsoft Outlook®, Excel®, and Word®.
IICRC certifications – WRT and ASD is a plus.
Proficient with Xactimate® estimating software a plus.
A valid driver's license with a reasonable driving record.
Ability to pass a criminal background check & drug screen.
Physical & Work Environment Requirements
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Working Hours and Travel Requirements This is a full-time position, working 7:45 a.m.–5:00 p.m., Monday–Friday. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected. Benefits Offered
Medical, Vision, Dental
401K Matching
Company Paid Life Insurance
Commissioned Bonus Structure
Paid Time Off
Paid Holidays
Paid Career Training & Certification Opportunities
Employee Referral Program
Customer Service Recognition Program
FL-SJ
is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 10 out of 2000+ teams across the country. With 40+ territories across Michigan, Indiana, Illinois and Florida, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates. Do you love helping people through difficult situations? Then don’t miss your chance to join our team as a Mitigation Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then
YOU
may be our perfect
HERO !
As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow. Job Description The Mitigation Project Manager oversees all aspects of assigned restoration projects and assigned Water Mitigation crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. Responsibilities
Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
Negotiate with customers and/or clients for approval of restoration activities
Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain all communications with customers, teammates, vendors, and insurance representatives
Manage production expenses including labor, equipment, vehicles, and other assets
Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
Actively engage in recruiting, hiring, and training restoration teammates
Qualifications
2 years’ experience in the Fire and Water Restoration industry is a plus.
Ability to manage several projects at once.
Excellent leadership and communication skills.
Knowledgeable at estimating, job costing, and quality control.
Working knowledge of Microsoft Outlook®, Excel®, and Word®.
IICRC certifications – WRT and ASD is a plus.
Proficient with Xactimate® estimating software a plus.
A valid driver's license with a reasonable driving record.
Ability to pass a criminal background check & drug screen.
Physical & Work Environment Requirements
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Working Hours and Travel Requirements This is a full-time position, working 7:45 a.m.–5:00 p.m., Monday–Friday. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected. Benefits Offered
Medical, Vision, Dental
401K Matching
Company Paid Life Insurance
Commissioned Bonus Structure
Paid Time Off
Paid Holidays
Paid Career Training & Certification Opportunities
Employee Referral Program
Customer Service Recognition Program
FL-SJ