ZipRecruiter
Job DescriptionJob Description
Job Title:
Field Service Technician Location:
Remote (Up to 70% Travel) Reports To:
President Salary:
$60,000 – $65,000 per year + DOE
Position Overview
We are looking for a motivated and technically skilled
Field Service Technician
to join our growing service and support team. This role is essential in ensuring customer satisfaction through expert installation, setup, and maintenance of our CNC machinery across the United States. The ideal candidate thrives on travel, enjoys hands-on problem-solving, and is confident working directly with customers in the field.
Key Responsibilities
Installation & Setup
Travel to customer sites (up to 70%) to perform machine installations, calibrations, and functional testing
Deliver on-site training to operators and shop personnel on equipment use, maintenance, and best practices
Field Repairs & Maintenance
Troubleshoot and repair mechanical, electrical, and software-related issues on CNC routers, plasma tables, channel letter machines, and related equipment
Conduct routine preventative maintenance and recommend upgrades or improvements
Maintain detailed service records and machine history
Customer Interaction & Support
Serve as the on-site representative of our values and technical standards
Provide remote troubleshooting support as needed
Collaborate with internal engineering and production teams by relaying insights from field experiences
Qualifications
2+ years of experience in industrial equipment repair, ideally with CNC machinery
Strong mechanical and electrical skills; capable of reading wiring schematics and mechanical diagrams
Working knowledge of CNC-related software and network configurations (experience with G-code, Vectric V-Carve, EnRoute, Flexi, etc., is a plus)
Valid driver’s license and willingness to travel extensively within the U.S.
Excellent communication, customer service, and time management skills
Ability to work independently in varied environments
Experience
Field service experience in industries such as sign-making, woodworking, or metal fabrication
Familiarity with routers, plasma cutters, CO₂/fiber lasers, and channel letter machinery
Bilingual (Spanish/English) is a plus
Compensation & Benefits
Salary: $60,000 – $65,000 per year + DOE
Per diem and full reimbursement for travel-related expenses
Mileage reimbursement
Health, dental, and vision insurance
401(k) plan with company match
Paid time off and company holidays
Career development opportunities and potential for internal advancement
Job Title:
Field Service Technician Location:
Remote (Up to 70% Travel) Reports To:
President Salary:
$60,000 – $65,000 per year + DOE
Position Overview
We are looking for a motivated and technically skilled
Field Service Technician
to join our growing service and support team. This role is essential in ensuring customer satisfaction through expert installation, setup, and maintenance of our CNC machinery across the United States. The ideal candidate thrives on travel, enjoys hands-on problem-solving, and is confident working directly with customers in the field.
Key Responsibilities
Installation & Setup
Travel to customer sites (up to 70%) to perform machine installations, calibrations, and functional testing
Deliver on-site training to operators and shop personnel on equipment use, maintenance, and best practices
Field Repairs & Maintenance
Troubleshoot and repair mechanical, electrical, and software-related issues on CNC routers, plasma tables, channel letter machines, and related equipment
Conduct routine preventative maintenance and recommend upgrades or improvements
Maintain detailed service records and machine history
Customer Interaction & Support
Serve as the on-site representative of our values and technical standards
Provide remote troubleshooting support as needed
Collaborate with internal engineering and production teams by relaying insights from field experiences
Qualifications
2+ years of experience in industrial equipment repair, ideally with CNC machinery
Strong mechanical and electrical skills; capable of reading wiring schematics and mechanical diagrams
Working knowledge of CNC-related software and network configurations (experience with G-code, Vectric V-Carve, EnRoute, Flexi, etc., is a plus)
Valid driver’s license and willingness to travel extensively within the U.S.
Excellent communication, customer service, and time management skills
Ability to work independently in varied environments
Experience
Field service experience in industries such as sign-making, woodworking, or metal fabrication
Familiarity with routers, plasma cutters, CO₂/fiber lasers, and channel letter machinery
Bilingual (Spanish/English) is a plus
Compensation & Benefits
Salary: $60,000 – $65,000 per year + DOE
Per diem and full reimbursement for travel-related expenses
Mileage reimbursement
Health, dental, and vision insurance
401(k) plan with company match
Paid time off and company holidays
Career development opportunities and potential for internal advancement