Motion Recruitment
Looking to begin an onsite contract position as an IT System Support Analyst this spring? In this role, you will work the ticket queue and answer incoming calls with the potential to create and update reports, as well as in-person duties with end clients and assist with telecommunication projects.
Contract Duration: 6 months +
Required Skills & Experience
High School diploma or equivalent; college degree preferred.
2-4 years' experience installing, configuring, and resolving complex PC support issues.
Strong customer service skills and good verbal communication skills.
Strong working knowledge of Microsoft Office applications.
Good analytical/troubleshooting skills.
Previous ticketing system experience is a plus.
A+ certification and good written skills are required.
What You Will Be Doing
Daily Responsibilities
Provide first-level support and problem resolution for internal and external customers; act as the point of contact for system-related problems; setup and configure branch and desktop printers; monitor the wide area network. Provide excellent customer service. Complete time-critical assignments on time to meet company goals and customer deadlines. Be available for on-call duties on nights or weekends; may work weekend and night shifts. Enter all work into the ticketing system. Comply with all company policies and procedures. Complete assigned tasks as directed by the System Support Manager. Install and configure replacement PCs and peripherals. Perform physical duties related to PC deployments and repairs (crawling under desks, packing/unpacking PCs, shipping of hardware). Provide level 2 support for PCs, printers, scanners, aircards, and PDA devices. Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information. Perform on-site technical PC support for corporate personnel. Ensure compliance with the company's Performance Standards, with proper recognition of investment for long-term growth. Recommend products as required and in accordance with policies.
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Daily Responsibilities
Provide first-level support and problem resolution for internal and external customers; act as the point of contact for system-related problems; setup and configure branch and desktop printers; monitor the wide area network. Provide excellent customer service. Complete time-critical assignments on time to meet company goals and customer deadlines. Be available for on-call duties on nights or weekends; may work weekend and night shifts. Enter all work into the ticketing system. Comply with all company policies and procedures. Complete assigned tasks as directed by the System Support Manager. Install and configure replacement PCs and peripherals. Perform physical duties related to PC deployments and repairs (crawling under desks, packing/unpacking PCs, shipping of hardware). Provide level 2 support for PCs, printers, scanners, aircards, and PDA devices. Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information. Perform on-site technical PC support for corporate personnel. Ensure compliance with the company's Performance Standards, with proper recognition of investment for long-term growth. Recommend products as required and in accordance with policies.
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