Customer Support and Correspondence Specialist

Join Our Dynamic Customer Service Team! At Conduent, we pride ourselves on delivering essential services and solutions that impact the lives of millions. This is your opportunity to shine, make a difference, and be part of an inclusive culture that celebrates individuality every day. Position: Customer Support and Correspondence Specialist Location: Onsite in Honolulu, HI Hourly Pay: $18.50 As a part of our customer service team, you will work directly in our Honolulu office, receiving personal coaching and guidance to ensure you provide exceptional support to our clients while advancing in your career. What We Offer: Comprehensive Paid Training Paid vacation and sick leave Medical, dental, and vision benefits starting on your first day 401K plan with matching contributions Employee discount program through PerkSpot Clear Career Growth Opportunities A welcoming and positive work culture Work Schedule: Full-Time 7:30 am - 5:00 pm, Monday - Friday (Open to flexible hours as needed) Job Responsibilities: Serve as the primary point of contact for clients, responding to account inquiries and issues, and ensuring a top-notch customer service experience. Utilize your listening skills and customer service expertise to understand clients' needs and deliver excellent support through phone, email, and online communications. Address administrative inquiries by leveraging training knowledge, resources, and client records. Effectively identify customer needs and provide accurate information. Process transactions using mainframe and web applications as required. Maintain a deep understanding of company policies and client programs. Communicate with empathy and professionalism at all times. Support team operations during peak workloads or when colleagues are unavailable. Resolve conflicts and issues calmly to enhance customer satisfaction. Commit to 100% attendance during the initial training phase. Clearly convey complex information to ensure understanding by customers. Demonstrate a strong work ethic and effective communication skills, both written and verbal. Ideal Candidate Profile: Skilled communicator with proficiency in Microsoft Office Suite. Self-motivated, outgoing, and enthusiastic with a positive attitude. Ability to manage multiple tasks and prioritize workloads efficiently. Quick to adapt to new technologies and apply problem-solving skills in varying situations. Join us at Conduent and become a valued member of a team that will inspire you to excel and achieve your best! Apply Today! Conduent is proud to be an Equal Opportunity Employer, considering applicants for all positions regardless of race, color, religion, gender identity, sexual orientation, disability, or any other protected status. We prioritize the health and safety of our employees and the community. While vaccination is not mandatory for most positions, we do require verification of vaccination status where legally permissible as part of your employment with Conduent.