POP MART Americas Inc.
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Job Overview:
We are in search of a
Full-time Visual Sales Lead
ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and should be an expert in visual merchandising ,store processes, identifying opportunities for improvement and communicating barriers to the Visual Assistant Manager and General Manager. The position reports to & receives functional guidance from the General Manager and Visual ASM. What You Will Achieve:
Supervise the sales floor of Pop Mart employees setting expectations, goals, and motivating team Act as the leader on duty in the store when GM/OPS/ASM are not present, focused on delivering results while enabling a positive customer and employee experience Maintain a clean, organized, and safe store environment for customers, employees, and store products, ensuring compliance with all company Health & Safety standards and OSHA guidelines. Identify, report, and address potential safety hazards, and actively promote safe work practices among team members Leads store to meet store standards that reflects company brand image, values, and culture Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information. Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed. Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends Drive sales of company key products such as Blind boxes, MEGA, and accessories Must be able to work flexible hours including nights, weekends, holidays Provide sales floor coverage, deliver exceptional customer service, and perform cashiering duties as needed based on business demands. Visual Merchandising:
Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs Works closely with Inventory ASM to determine BOH and warehouse inventory levels Required to work specific days of the week depending on Visual/Inventory Management responsibilities Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing. Work Schedule & Availability Requirement:
Due to the nature of our retail operations, all team members are required to maintain regular weekend and evening availability to meet business and customer service needs. Work schedules may vary week to week and can include weekdays, weekends, evenings, and holidays. Schedule assignments will be communicated in advance in accordance with applicable state and local scheduling laws. Requirements:
Retail industry knowledge, skills, and abilities Confident and comfortable engaging customers to deliver great customer experience More than 1 year of store retail experience, 1+ years of supervisor or leadership experience is required. High level of ethics, values, integrity, and trust Experience working independently in an ambiguous environment with minimal supervision. Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions Commitment to following company health, safety, and accessibility standards to ensure a safe, inclusive, and compliant work environment Ability to adapt to a fast-paced environment and implement new standardization directives High School Diploma Must be 18 years old or older Physical Requirements:
POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs. Ability to stand and walk for extended periods (up to 6-8 hours per shift) Ability to bend, kneel, reach, and climb ladders or step stools safely Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves Able to work in a fast-paced environment that may require quick movements and multitasking Ability to work in varying temperature conditions, including stockroom and receiving areas Manual dexterity required to operate standard stockroom tools (e.g., box cutters) Why Join Us:
Fun, collaborative, and inclusive work environment Employee monthly gratis boxes & perks Opportunity to grow within a dynamic and expanding brand Flexible scheduling ideal for students or individuals with other commitments
You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
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We are in search of a
Full-time Visual Sales Lead
ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and should be an expert in visual merchandising ,store processes, identifying opportunities for improvement and communicating barriers to the Visual Assistant Manager and General Manager. The position reports to & receives functional guidance from the General Manager and Visual ASM. What You Will Achieve:
Supervise the sales floor of Pop Mart employees setting expectations, goals, and motivating team Act as the leader on duty in the store when GM/OPS/ASM are not present, focused on delivering results while enabling a positive customer and employee experience Maintain a clean, organized, and safe store environment for customers, employees, and store products, ensuring compliance with all company Health & Safety standards and OSHA guidelines. Identify, report, and address potential safety hazards, and actively promote safe work practices among team members Leads store to meet store standards that reflects company brand image, values, and culture Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information. Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed. Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends Drive sales of company key products such as Blind boxes, MEGA, and accessories Must be able to work flexible hours including nights, weekends, holidays Provide sales floor coverage, deliver exceptional customer service, and perform cashiering duties as needed based on business demands. Visual Merchandising:
Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs Works closely with Inventory ASM to determine BOH and warehouse inventory levels Required to work specific days of the week depending on Visual/Inventory Management responsibilities Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing. Work Schedule & Availability Requirement:
Due to the nature of our retail operations, all team members are required to maintain regular weekend and evening availability to meet business and customer service needs. Work schedules may vary week to week and can include weekdays, weekends, evenings, and holidays. Schedule assignments will be communicated in advance in accordance with applicable state and local scheduling laws. Requirements:
Retail industry knowledge, skills, and abilities Confident and comfortable engaging customers to deliver great customer experience More than 1 year of store retail experience, 1+ years of supervisor or leadership experience is required. High level of ethics, values, integrity, and trust Experience working independently in an ambiguous environment with minimal supervision. Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions Commitment to following company health, safety, and accessibility standards to ensure a safe, inclusive, and compliant work environment Ability to adapt to a fast-paced environment and implement new standardization directives High School Diploma Must be 18 years old or older Physical Requirements:
POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs. Ability to stand and walk for extended periods (up to 6-8 hours per shift) Ability to bend, kneel, reach, and climb ladders or step stools safely Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves Able to work in a fast-paced environment that may require quick movements and multitasking Ability to work in varying temperature conditions, including stockroom and receiving areas Manual dexterity required to operate standard stockroom tools (e.g., box cutters) Why Join Us:
Fun, collaborative, and inclusive work environment Employee monthly gratis boxes & perks Opportunity to grow within a dynamic and expanding brand Flexible scheduling ideal for students or individuals with other commitments
You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
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