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InterSources

SRE Engineer

InterSources, Austin

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Job Title: SRE Engineer:
Location: Austin (Hybrid)
Job Description:
We are currently seeking a highly skilled SRE hands-on Lead Engineer with solid experience to help lead transformational initiatives within IT operations, encompassing development as well. As a crucial figure in this role, you will participate/help designing and implementing cutting-edge SRE solutions, driving the transformation of IT operations organizations to adopt an engineering-centric approach.
Responsibilities:
• Participate in design, architecture of reliable, scalable, and high-performance systems and services with a focus on operational excellence, availability, and performance.
• Primary skillset to be expertise in Observability as service, Telemetry data collection using Dynatrace APM, SolarWinds, Open-Source tools (Prometheus and Grafana), Log Aggregations (Kibana or Splunk) and AIOPS Tools
• Configure application performance monitoring (APM), infrastructure monitoring, synthetic monitoring, RUM, and log monitoring.
• Integrate Dynatrace with CI/CD pipelines, alerting tools, ITSM systems, and incident automation frameworks.
• Tune alert thresholds, baselines, and AI-driven anomaly detection to reduce noise and improve actionable insights.
• Deeper understanding of Login authentication mechanisms using Ping, ForgeRock and SiteMinder technologies (session management and cookie management)
• Correlation mechanisms and dashboards to have end to end visibility of requests from external to internal applications.
• Evangelize SRE evolution within IT operations and promoting a culture of engineering excellence and best practices.
• Define best practices and principles for SRE, including incident management, monitoring, alerting, and automation.
• Collaborate with development teams on resiliency to ensure that services and applications are designed with operational reliability in mind.
• Implement monitoring systems to assess the performance of applications and infrastructure, and proactively identifying areas for optimization.
• Understanding incident and problem management process, post-mortems, and driving improvements to prevent future incidents.
• Analyze resource utilization patterns and forecasting future capacity needs to ensure optimal performance and cost-efficiency.
• Ensure that SRE practices align with security and compliance requirements and implementing measures to protect systems and data.
• Operational excellence with focus on automation and developing tools to streamline operational tasks and increase efficiency.
• Provide guidance and mentorship to SRE teams, fostering skill development, and building a strong and capable SRE practice.