Crawford & Company
Supervises the work of Customer Service staff. Monitors all aspects of assignment process through estimate upload. Resolves escalated non-compliance issues with contractors. Ensures high levels of customer service in the department.
- Bachelor degree preferred in a business related discipline or equivalent related experience.
- A minimum of two years of experience in a customer service management role
- Highly proficient and advanced computer skills.
- Excellent attention to detail and organizational skills
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Good interpersonal skills.
- Ability to effectively manage and supervise employees.
#LI-EC1
- Supervises personnel, to include partnering with Manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process.
- Maintains time and attendance compliance by updating various electronic mediums.
- Provides training, coaching and guidance to team members.
- Supervises all aspects of assignment process.
- Supervises and monitors staff to ensure high levels of customer service.
- Monitors and analyzes report data to ensure accuracy.
- Provides training assistance to internal and external customers.
- Provides updates to management regarding contractor issues that effect program participation.
- Partners with manager to create, document and implement procedures for department.
- Performs duties of subordinates when needed.
- Upholds and projects the public image of the Company.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
- Participates in special projects or performs duties in other areas as requested.
- Upholds and projects the public image of the Company.